Front Desk & Guest Services Specialist

DASCHCARE PIERRE

Homestead, Florida

• **************@*****.***

• +1-786-***-****

OBJECTIVE

Motivated and customer-focused professional with strong hospitality experience in both front desk operations and food running. Skilled in delivering excellent guest service, managing fast-paced environments, and maintaining a positive and welcoming atmosphere. Versatile, adaptable, and able to multitask efficiently while ensuring accuracy and guest satisfaction. Actively seeking for a Host position to utilize strong communication skills, teamwork, and customer care abilities. EXPERIENCE

Front Desk Agent — Marina Del Mar Resort and Marina ( Key Largo ) 19 February 2024 – Present

• Provide professional and welcoming customer service to guests.

• Manage reservations, check-ins, check-outs, and room assignments.

• Resolve guest issues and ensure high-quality service.

• Process payments and keep accurate records.

• Assist with hotel inquiries and provide local information.

• Maintain clean and organized front desk operations.

Food Runner — Playa Largo Resort & Spa ( Key Largo ) 3 January 2025 – 30 March 2025

• Delivered food orders accurately and efficiently to guests.

• Assisted servers with table service and guest needs.

• Ensured food arrived fresh and presented properly.

• Maintained cleanliness of stations and dining area.

• Supported kitchen and service team during high-volume hours.

Customer Service Associate — Prepaid Solution Multi Services December 2021 – January 2023

• Circulated and communicated company activities via email and postal mail.

• Organized meetings and workshops.

• Processed purchases per company policies.

• Prepared monthly reports and handled transactions.

• Ensured recovery of client debts.

EDUCATION

EDUCATION, TRAINING & CERTIFICATIONS

University: Institute of Advanced Commercial and Economic Studies (Haiti) 2017–2021 – Administrative Sciences / Business Management Training: Training Center of Communication and Administration (Haiti) 09/2018 – 07/2020

Certification: Social Service as President within the Organizational Support Structure 06/2020 – Present

Food and Beverage

January 2025

MULTILINGUALISM

• English: Reading & Writing Fluency, Intermediate Speaking

• French: Full Fluency

• Haitian Creole: Full Fluency

• Spanish: Reading & Writing Fluency, Beginner Speaking. REFERENCES

Adley Cassite

Phone : +1 (786) 339- 6600

Contact this candidate