Versatile Customer Support and Tech-Sales Professional

DIANA DAYE

*** ********* ****** ****** *** Jersey 07065

Mobile No. +1-732-***-****

Email: ********@*****.***

Objective:

To become a part of your prestigious company where I can apply my skills and knowledge to be able to acquire training and experience so that I may be able to contribute to the success of the company. Education Qualifications:

2015-2016 University of the Philippines Open University Los Banos, Laguna 2004-2006 Bachelor of Science in Nursing: Riverside College, Bacolod City 2003-2004 Caregiver: Lifeline International Phils., Bacolod City 1998-2003 Bachelor of Science in Computer Science: AMA Computer College, Bacolod City 1998-1999 Bachelor of Science in Computer Science: STI College, Iloilo City 1994-1998 Secondary Education: La Immaculada Concepcion School, Pasig City 1988-1994 Primary Education: Mary Seat Of Wisdom School, Marikina City Employment History:

Mango NY Inc. Multifunctional Sales Associate

EDISON Menlo Park SC WN’S SHOP, Parsonage Rd. Edison Present

51talk E-educator Online (ELT) English Language Teaching Ortigas Avenue, Metro Manila

October 22,2015

Transcom Worldwide Philippines, Incorporated

Transcom City, Lopue's South Square Araneta Street, Barangay Tangub, Bacolod City Negros Occidental 6100

February 12, 2013 to June 4, 2013 – Customer Service Representative Convergys Philippines Services Corporation

One Sanparq Building, San Antonio Park Square Lacson St., Mandalagan, Bacolod City, Negros Occidental PH 6100

September 26, 2011 to December 17, 2011 - Sales and Service Representative 2 Teletech Customer Care Management

2nd Level Robinson’s Metro, Araneta St. Singcang, Bacolod City, Negros Occidental PH 6100 September 6, 2008 to April 8, 2010 – Technical Support Representative ll / Senior Associates Key Responsibilities:

- Coach Technical Representative l to enhance Technical Knowledge and improve Call Handling

- Handle Escalated Calls for all lines of Business

- Provide Floor Support for new employees

- Weekly Team Performance Reporting to Team Leader/ Operation Manager

- Other: Support other Delivery Centers

October to November 2008 – Technical Representative l Key Responsibilities:

- Provide competent Technical Support and exemplary Customer Service to Client customers

- Manage Queue as needed

September 2008 – Accent and Conversational English and Product Trainee Milestones/Achievements:

- Evaluate CSR calls on a weekly basis and provide applicable coaching points

- Recipient, CSAT Award for Excellent Customer Service for the month of March 2009

- Administrative Duties in the absence of the Team Leader (Plot Leave of Absences and Assign monthly work Schedule and Reports)

- Top 3 Technical Representative ll for June 2009

- Top 2 Technical Representative ll for October 2009

- Assumed Duty Manager Duties (Liaises with GOSC – (Global Operations Support Center) regarding calls status: number of calls waiting, long calls, abandoned calls, contacts TIS - (Technology Informations System) on reported outages)

STRENGTHS

- Applied Computer and Communication Skills

- Grace under pressure

- Flexibility to change/s

I hereby certify that the above data are true and correct. Respectfully,

Diana Daye

848 Leesville Avenue

Rahway, New Jersey

07065

Dear Sir/Madam;

I Diana Daye, 44 years of age, would like to apply in your company. I am a mother of 3, ages 19, 15, and 13 years old. I am a hands-on mom raising 3 kids. I always make sure that I am present in each and every moment of their lives and even through all the hardships, busy schedules, I was able to manage my time to be with my kids to care for their needs, attend school events and meetings and take care of our home. I also have experience in taking care of my beloved grandfather who had Alzheimer’s and my mom who had a liver transplant recently. I took up Bachelors of Education and just been on hold for now. I took up Bachelors of Science in Nursing but just finished 3rd year college because I got pregnant with my eldest son. I also went to take up CareGiving and Computer Science. I was also previously working as Customer Service Representative at Transcom Worldwide Philippines, Incorporated, we handle internet and cable accounts. I was also given an opportunity to work at Teletech Customer Care Management as Technical Support Representative 2, handled escalated calls, provide feedback and coaching to agents and send First Call Resolution deep dive reports to track the agents First Call Resolution hits and also provide assistance to agent. I was also honored to be employed by Convergys Philippines Services Corporation as a Sales and Service Representative 2. It was very challenging to handle client through e-mail and resolve different issues our client encounters. I enclose my resume as my first step in exploring the possibility of becoming a part of your company. I am confident that my desires to succeed as one of your employee will be an asset to your company. I am responsible, hardworking, honest, patient and motivated, hence, I’m more than willing to learn and develop my skills in your company through your help. I shall appreciate it if you will give me a chance for an interview. I can be contacted at my mobile number +1-732-***-****

I am looking forward to hearing from you soon.

Respectfully yours,

Diana Daye

Contact this candidate