Rona Gomez - IT Support & Customer Service Expert

CONTACT

January **** -

April ****

May **** - January

2023

June 2023 -

October 2024

November 2024 -

May 2025

June 2025 -

December 2025

Rona Gomez

De La Paz Banate Iloilo City

097********

***********@*****.***

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Iloilo State College of Fisheries

Bachelor Science Information Technology

Sales

Troubleshooting

Problem solving

Decision making

CSR(retail)

Inspiro

work directly with customers to provide assistance, resolve complaints, answer questions, and process orders thru emails.

CSR (telco account)

WNS

assists customers with booking flights, hotels, cars, and itineraries via phone, chat, or email, handling inquiries, resolving complaints, and managing changes using systems like GDS (Global Distribution Systems) while ensuring great customer satisfaction.

CSR (telco)

Teletech

Addressing questions about products, services, mobile plans, subscriptions, and billing.

Helping customers resolve technical issues, such as internet connection problems or service disruptions.

CSR (healthcare)

Xtendops

Handling patient/member inquiries about sunglasses, contacts and glasses.

CSR (telco)

Asurion

Helping customer resolving technical issues, troubleshooting devices. Offering Home device protection and explaining the benefits of it. OBJECTIVE

EDUCATION

SKILLS

EXPERIENCE

Joseph Parreno - "Asurion"

Support (PA)

096********

REFERENCE

Contact this candidate