IT Support Specialist with Public Trust Clearance for VA
Resume:
DWIGHT H. WELSH
IT Support Technician
*** ****** ****** ******, ** 29570 ******.*****@*****.***
As a US Army Veteran with over 30 years of experience in the Information Technology Field, I bring an extensive knowledgebase of skills and abilities. My key focus has included, but is not limited to, a wide variety of computers, printers, networks, software, and user support across a broad spectrum of applications and hardware devices.
PROFESSIONAL EXPERIENCE
Systems Analyst – Customer Care
SPX Corporation/Marley – Bennettsville, SC- January 2023 to Present
Provide Help Desk, Onsite, and Remote support to users throughout the US
and Canada. Maintain daily, weekly, and monthly data logs in collaboration with tracking
daily and weekly tasks. Develop and Distribute Spreadsheet/ Data Analysis of EDI Errors and
potential resolutions of errors. Develop and design Interactive dashboards for data analysis.
Provide assistance to Vendor Reps and assist with order processing. Assist in testing and deployment of New/ Updated CRS/ EDI program for ordering.
Network Engineer
CB20 Corp/Latham Pool Company – Rockingham, NC – April 2022 to December 2022
Provide Help Desk, Onsite, and Remote support to users throughout the US and Canada. Maintain and manage Help desk ticket assignments and processing. Install and configure Computer systems and peripherals. Provide assistance with installing software/ applications both on local machines and remotely. Maintain local server room and peripherals for onsite network and offsite access.
Management Analyst
The Ventura Group – Ashburn, VA – September 2020 to April 2022
Consolidated, analyzed, and compiled student data for the
Department of Veterans Affairs Human Resource Development and Training.
Analyzed and developed business systems equipment to improve business communication effectiveness and security both virtually and in office. Recommended changes to existing systems, networks, and peripherals to ensure the business is competitive in the marketplace while implementing them and ensuring changes were successful. Supported nationwide user community with various IT access, records management, and other critical operational requests.
Business Systems Engineer
Cidver Corporation – Lumberton, NC – September 2014 to September 2020
Consolidated, analyzed, and compiled student data for the
Department of Veterans Affairs Human Resource Development and Training.
Analyzed and developed business systems equipment to improve business communication effectiveness and security both virtually and in office. Recommended changes to existing systems, networks, and peripherals to ensure the business is competitive in the marketplace while implementing them and ensuring changes were successful. Supported nationwide user community with various IT access, records management, and other critical operational requests.
IT Support Technician / Robeson County Public Schools
OCTOBER 2010 - SEPTEMBER 2013
Troubleshoot and resolved variety of technological issues including but not limited to:
Printer/Copier, Software, Hardware, Personal equipment including PC’s, Macs, and Laptops, Network
● Completed upgrades and replacement of components per school system regulations
● Imagine Computers to system specifications
● Set-up and configured facilities
EDUCATION
Master of Information Systems Management
University of Phoenix
November 2015
Bachelor of Science Information Technology: Networking
University of Phoenix
November 2011
MILITARY SERVICE
US Army- 14 Years Active Duty
SKILLS
HDI-CSR Certification
Agile Certification
Business Systems Analysis
Business Data Research & Analysis
Network Cabling
Network Support
Business Document Develop & Analysis
Computer Troubleshooting & Repair
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