Operations & HR Administrative Leader with 10+ Years Experience

Donita Evans

Harvey, LA ***** ******.*********@******.*** 504-***-****

Professional Summary

Strategic administrative and operations leader with 10+ years of experience supporting healthcare and corporate environments. Expertise in workflow optimization, team leadership, and HRIS-driven employee lifecycle management including onboarding, benefits coordination, payroll support, reporting, and compliance tracking. Hands-on experience utilizing ADP and working knowledge of Workday to manage employee data, support recruitment workflows, and streamline HR operations. Recognized for improving operational efficiency and driving cross-functional collaboration in fast-paced, remote and hybrid environments.

Work Experience

Recruitment Lead

Tandem Clinical Research-Marrero, LA

January 2024 to February 2026

•Led full-cycle recruitment for 45+ clinical trial studies across multiple departments

•Lead and worked with a team of recruiters to meet aggressive study enrollment targets

•Developed recruitment strategies for both subject and patient enrollment

•Partnered with leadership to align hiring with study timelines and operational needs

•Streamlined screening and onboarding processes to improve enrollment speed and quality

Customer Service Representative Level II

Crawford & Company – Remote/Hybrid-Jacksonville, FL

January 2021 to December 2024

•Managed 300–500 insurance claims daily in a high-volume environment

•Served as liaison between homeowners, contractors, and insurance adjusters

•Ensured compliance with program requirements and documentation standards

•Delivered high-quality customer support while resolving complex claim issues

•Recognized for analytical problem-solving and service excellence

Manager of Administrative Services

Family Preservation Services - Remote/Hybrid-Slidell, LA January 2018 to December 2021

•Directed a 35-member administrative team with 3 direct reports, overseeing HR operations, payroll processing, compliance, IT coordination, and revenue cycle functions

•Administered HRIS platforms including ADP (payroll, onboarding, employee records management) and supported Workday processes for workforce data and reporting

•Managed full-cycle payroll processing, benefits coordination, and personnel file compliance, ensuring accuracy and regulatory adherence

•Leveraged HRIS reporting tools to track headcount, turnover, and workforce data to support leadership decision -making

•Implemented workflow improvements that enhanced customer service efficiency and streamlined insurance verification processes

•Served as Interim Director, expanding operational leadership across multiple departments and driving cross-functional alignment

•Guided patients through Medicaid/Medicare education and managed appeals with insurance providers

•Promoted from Administrative Assistant to Manager based on performance and leadership impact

•Recognized as Employee of the Month (4x) for operational excellence and team leadership

Administrative Assistant to Processing Lead Manager

Vetattend-Mandeville, LA

January 2015 to December 2018

•Generated $763K in revenue through healthcare service sales

•Educated veterans on home healthcare benefits and coverage

•Managed office operations and administrative workflows

•Consistently exceeded sales quotas

-Coordinator of the Month (8x)

-Perfect Attendance + Team Player Awards

Education

Elementary Education (BS)

Edward Waters College-Jacksonville, FL August 1993 to December 1997

Core Competencies

• HRIS Administration (ADP, Workday Exposure)

• Employee Onboarding & Offboarding

• Payroll & Benefits Coordination

• Recruitment Support & Applicant Tracking

• Compliance & Employee Records Management

• Process Improvement & Workflow Optimization

• Team Leadership & Cross-Functional Collaboration

• Remote Operations Support

Core Skills

Customer Experience (CX) & Satisfaction Management

Complex Issue Resolution & Escalation Handling

High-Volume Ticket & Case Processing

Cross-Functional Communication

Data Entry Accuracy & Documentation

Remote Work Productivity & Self-Management

Microsoft Office & Enterprise Systems (ADP, Workday)

Groups

Proud Member, Sigma Gamma Rho Sorority, Incorporated Initiated 1996

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