Experience-Driven Hospitality Executive
Resume:
ALLAN MAY, C.H.A.
Paterson, New Jersey 07503 United States
EXECUTIVE HOTEL, RESORT & FOOD & BEVERAGE OPERATIONS LEADER
Senior hospitality executive with 20+ years of international and U.S. leadership experience across full-service hotels, luxury resorts, marinas, entertainment venues, and high-volume food & beverage operations. Proven record of turnarounds, profitability growth, award-winning service delivery, and large-scale F&B management. Certified Hotel Administrator (C.H.A.) with deep expertise in financial controls, guest experience, and operational excellence.
EXECUTIVE CORE COMPETENCIES
Executive Hotel & Resort Leadership
Full P&L Ownership & Budgeting
Multi-Outlet Food & Beverage Operations
Turnaround & Profit Improvement
Luxury Guest Experience & Brand Standards
Staff Leadership, Training & Development
Procurement, Inventory & Cost Controls
Banquets, Catering & Special Events
Marketing, Sales & Market Expansion
Resort Development & Renovation Oversight
EXECUTIVE CAREER HIGHLIGHTS
Led operations for 300-room resorts, 200+ slip marinas, and multi-venue entertainment centers
Drove occupancy, ADR, and revenue growth in both leisure and corporate markets
Managed large multinational teams with a culture of accountability and service excellence
Played a key role in Raffles Resort Canouan Island, recipient of Condé Nast Traveler Hot List & Hot Table Award (2005)
Successfully repositioned underperforming properties into profitable, high-quality destinations
PROFESSIONAL EXPERIENCE
General Operations Manager
Taste of Jamaica Food Court 2011 – 2015
Directed end-to-end operations of a high-volume food service concept
Managed staffing, vendor contracts, inventory, and cost controls
Improved efficiency, service consistency, and financial performance
General Manager
Settlers Beach Hotel – Barbados 2009 – 2011
Oversaw full-service resort operations including F&B, rooms, and guest services
Strengthened operational controls and elevated guest satisfaction
General Manager
Gaiety Entertainment Center / Iguana Wanna On The Bay 2005 – 2009
Managed a theme restaurant, sports bar, entertainment venue, and convention center
Led marketing, programming, financial management, and staff operations
Positioned venue as a leading regional dining and entertainment destination
Consultant – Food & Beverage
Raffles Resort, Canouan Island 2004 – 2005
Directed operations for four food & beverage outlets
Designed menus, service concepts, and operating procedures
Recruited, trained, and developed F&B teams
Contributed to international award recognition and brand prestige
General Manager
Cape Winds Resort (Epoch Management Inc.) – Cape Canaveral, FL 2002 – 2004
Managed a 70-unit condominium resort with full P&L responsibility
Reorganized front office and operational systems to improve profitability
Increased ADR to $145+ per night post-9/11
Delivered budgets, financial reports, and expense controls ahead of plan
General Manager
Running Mon Marina & Resort – Freeport, Bahamas 1998 – 2001
Led a 232-room resort, timeshare operation, and 200-slip marina
Expanded market share across leisure, group, and corporate segments
Oversaw all F&B outlets, banquets, weddings, and major events
Supervised renovations that elevated the property from 3-star to 5-star rating
Participated in successful investor sale with 10% ownership interest
General Manager
Rainbow Development Corporation – California & Mexico 1990 – 1998
Managed a 4-star, 300-room resort with 375 employees
Directed five F&B outlets, marketing, reservations, and public relations
Implemented growth strategies that exceeded sales and service targets
EARLY LEADERSHIP ROLES
Director of Operations – Nimbus Entertainment
Regional Director of Operations – Chuck E. Cheese
EDUCATION & CERTIFICATION
Certified Hotel Administrator (C.H.A.)
American Hotel & Lodging Educational Institute
Hotel & Restaurant Management
Professional Career Development Institute – Norcross, GA
High School Diploma
Calumet High School – Gary, Indiana
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