Customer-Focused Service Professional with Experience
Resume:
Lacey-Ann Grant
Baltimore, MD 21215
*************@*****.***
February 18, 2026
Dear Hiring Manager,
I would like to submit my application for the available position of customer service. Please accept this letter of application and enclose is my resume. It would be an enriching experience for me to be a part of your team. I have strong interpersonal and effective communication skills in addressing concerns. I have developed a comprehensive skill set that aligns perfectly with the requirements of this position. I am highly proficient in performing skills beneficial to your organization. What excites me the most about this job opportunity is the chance to work in a dynamic environment.
My experience has prepared me well to excel in this role, so that I can be a valuable addition to your team.
Yours sincerely,
Lacey-Ann Grant
EDUCATION
Portmore Community College
2017 - 2018
Caribbean Secondary Education Certificate
Ascot High School
2012 - 2014
City & Guilds
LACEY-ANN GRANT
PROFILE
To be employed by an organization in which I can apply my skills, experience and educational background to ensure productivity is attained. With my many years in customer service, it would be an asset to the company.
CONTACT
PHONE:
EMAIL:
*************@*****.***
WORK EXPERIENCE
Royal Gem
2025 - Current
Help Residents with activities and daily living.
Serve meals and help residents eat.
Taking vital signs.
Maintain clean and sanitized environment.
Facilitate resident care
Communicate with healthcare team members and family members
Provide emotional support to residents and their family.
House of Booze
2022 - 2025
Greeting patrons, answering menu questions, making recommendations, and ensuring a positive experience.
Taking food and beverage orders accurately and relaying them to the kitchen or bar.
Serving food and beverages, often using specific techniques like serving from the guest left and clearing from the right.
Setting up, clearing (bussing), and clearing between customers.
Deno’s
2019 - 2022
Responding to general inquiries, explaining product features and helping customers compare options
Listening to feedback and addressing negative experiences to turn them into positive customers.
Advising on sales, discounts and self-support resources.
Contact this candidate