Operations and Billing Support Specialist

Laurie Morris

**** ***** **** *****: ********@*********.***

Carpentersville, IL 60110 Phone: 224-***-****

Professional Summary

Organized and result-driven operations and administrative professional with over 15 years of experience supporting business operations, workflow coordination, billing processes and team collaboration. Known for strong problem-solving skills, attention to detail and the ability to improve systems that enhance efficiency and accuracy. Thrives in both remote and fast-paced environments while maintaining professionalism and high-quality service. Core Competencies

Operations and Administrative Support

Workflow Coordination

Remote Work Management

Documentation and Data Accuracy

Team Support and Training

Proficient in Microsoft Office and Multi-Platform Systems

Professional Experience

Ankle & Foot Centers of America- Medical Management Solutions Billing Specialist

August 2022-March 2026

Managed full cycle billing for podiatry services, including claim submission, payment posting and denial management

Coded services using CPT, ICD-10 specific to podiatric procedures

Submitted electronic claims through clearinghouses and payer portals, ensuring compliance with Medicare, Medicaid and commercial insurance guidelines

Identified and resolved claim denials, appeals and coding discrepancies

Posted patient and insurance payments

Communicated with insurance companies, patients and providers regarding billing inquiries

Maintained HIPAA compliance and protected patient confidentiality in a remote work environment

Collaborated with providers to improve documentation supporting medical necessity

Utilized EHR software, eClinicalWorks, to manage billing workflows Ankle & Foot Centers of America- Medical Management Solutions Operations Assistant

August 2020-2022

Coordinated daily administrative and operational workflows to support providers and clinical staff

Managed provider and staff schedules

Assisted with onboarding new staff, including credentialing paperwork and system access setup

Maintained and updated policies and procedures to ensure operational consistency

Managed vendor communications, supply ordering coordination and service contracts

Created and maintained SOPs to streamline front office and back office processes

Assisted with payroll tracking, timekeeping review and HR documentation Laurie Morris

Facilitated communication between providers, billing and administrative teams to improve workflow efficiency

Triumph Education

Admissions Coordinator

July 2017-August 2020

Managed and reviewed student files to ensure accuracy and completion

Coordinated communication between admissions representatives, institutions and students

Maintained documentation accuracy and supported enrollment processes

Assisted with data entry, lead management and file reconciliation Arlington Pediatrics Ltd

Office Administrator

June 2013-May 2017

Oversaw daily office operations and supervised administrative staff

Managed scheduling, financial documentation, records and reporting

Developed and implemented office polices and workflow improvements

Conducted hiring, training and performance reviews

Improved customer service standards and resolved operational challenges Arlington Pediatrics Ltd

Receptionist

February 2010-June 2013

Managed front desk operations, scheduling and patient communication

Processed documentation and supported billing and administrative functions

Maintained organized records and ensured smooth daily operations EDUCATION

Bachelor of Arts, Sociology (Criminology Emphasis) Minor: Psychology

Northern Illinois University- DeKalb, IL

Associate of Arts

Harper College- Palatine, IL

Erin Frey

Ankle and Foot Centers of America

Billing Manager

1975 Hwy 54 West, Suite 205, Peachtree City, GA 30269 224-***-****

*****@*******************.***

March 3, 2026

To Whom It May Concern,

I am writing this letter of recommendation for Laurie Morris, who has worked with me at Ankle and Foot Centers of America since August 2020, providing both Operations Assistance and Podiatry Billing Assistance.

I had the pleasure of working with Laurie in a small working environment for almost 5 years before transitioning to a fully remote work situation. In the time of working together in the office, followed by her remote employment, she was truly professional, had a dynamic leadership quality, had the ability to multi-task, was friendly, was customer/patient service oriented, and was extremely dependable. Laurie has always been a go-getter and was willing to do any task that we asked of her. When we were short staffed and needed additional billing help, Laurie gladly stepped in and quickly learned our software. Based on how quickly she caught on, she transitioned strictly to a billing role within our company. Her role was then expanded once again by making her in charge of Medical Records. Not only did she provide billing functions, she prepped, reviewed, and submitted all medical record requests received.

In consideration of her values and work ethic, Laurie would be a valuable asset to any company considering her for employment. I am confident that she would contribute to your company’s Mission Statement and exceed your expectations. Please consider her for a position as she would be an excellent addition to your company!

Feel free to contact me at 224-***-**** or via email at *****@*******************.*** should you require any additional information.

Cordially,

Erin Frey, Billing Manager

Ankle and Foot Centers of America

March 3, 2026

To Whom It May Concern,

I’m pleased to recommend Laurie, whom I’ve had the privilege of supervising for over a decade at both Ankle & Foot Centers of America and Arlington Pediatrics Ltd. Laurie has consistently impressed me with her professionalism, reliability, and genuine dedication to doing excellent work. At Ankle & Foot Centers of America, Laurie excelled as a Billing Specialist handling full-cycle billing, coding, and claims management. She’s thorough, detail-oriented, and knows how to quickly resolve discrepancies, which directly improved our revenue cycle. She maintained full compliance with HIPAA and payer guidelines, and worked smoothly with providers to support accurate documentation and coding. In her earlier role as Operations Assistant, Laurie kept our office running efficiently—coordinating schedules, assisting with credentialing, and streamlining workflows that strengthened communication between departments. Her prior years at Arlington Pediatrics Ltd also showcased her leadership, as she moved from Receptionist to Office Administrator, overseeing staff, hiring, and process improvements that boosted efficiency and patient satisfaction.

Laurie stands out for her organization, dependability, and clear communication. She adapts quickly, supports her teammates, and brings a positive, solutions-driven mindset to every challenge. Her recent layoff was due solely to business restructuring. Any team would be fortunate to have her. Please feel free to contact me if you require any additional information. Sincerely,

Gina Pacino

Ankle and Foot Centers of America

Operations Manager

1975 Hwy 54 West, Suite 205, Peachtree City, GA 30269 847-***-****

**********@*****.***

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