Seasoned Customer Service and Operations Professional

DANA GOLIGHTLY 303-***-**** *************@*****.***

SKILLS

CLIENT FACING CUSTOMER SERVICE, WORKPLACE COORDINATION, ORGANIZATION, COMMUNICATION, TEAM BUILDING, QUICK LEARNER, POSITIVE ATTITUDE

EXPERIENCE

UNITED STATES POSTAL SERVICE, DENVER,CO — Senior Letter Carrier

1999-2020

● Managed route with impeccable navigation, autonomous and team player work ethic

● Organize letters, parcels and delivery truck

● Top performer, finishing route early

● Excels in customer service by creating positive

relationships with route clients

● Followed procedure and safety regulations including no car accidents

CONTINENTAL AIRLINES, Denver,CO — Supervisor

1986-1994

● Supervised terminal ramp operations

● Trained in aircraft procedure and safety

● Managed and monitored high volume cross-departmental communications

● Excelled in high magnitude customer base and set leadership goals for team

FRONTIER AIRLINES, Denver,CO — New Hire Trainer

1976-1986

● Trained new hires cross-departmentally

● Managed customer facing interaction, assuring streamlined experience

● Manage and maintain employee paperwork

EDUCATION

Arapahoe Community College - General Studies

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