Bilingual Administrative Specialist in International Trade and Sales

IRMA ANGELICA PONCE PARADA

PROFILE

Bilingual (English/ Spanish) experience in international trade, sales, and collection follow-ups to customers to achieve favorable public relations and meet company objectives.

Completed courses in UDEMY, TOEFL, and IELTS.

Areas of Professional Interest: Marketing, Customer Service, National and International Accounts, Software Processes in Administration. Teaching and training.

EXPERIENCE

DSS Senior Processing Assistant; July 22nd to present Responsibilities: Maintain records of incoming referrals, establish claims, accept payments, and prepare payment reports. Sort and distribute incoming mail and direct incoming phone calls. Prepare and publish monthly reports for DSS board. Performs administrative task for the Program Integrity Unit. Management and assignment a new Referrals for investigation, monitor multiple reports, create reports, maintain data in records collection data, and maintain team supplies. Knowledge of programs in Social Services. Experience supporting a department /program with administrative duties, collaborating and providing updates with other partnering agencies, summarizing and analyzing narrative and numerical materials, organizing and review administrative and program workflow and procedures, ability to exercise judgment and discretion in problem solving. Working knowledge of Microsoft Office and Windows, effective oral, written and interpersonal communications skills, ability to work professionally with the public, ability to operate standard office equipment (copiers, scanners, printers). Strong attention to detail and ability to meet required timelines New Life Services Inc. September 2024 to May 2025

Responsibilities: Administering the Agency in Durham, NC, Customer Services manages the check-in and check-out processes. Respond promptly to inquiries, providing information about our services. Communication: written, verbal, and listening. Market Research and prospects, Organization skills, proactive, and Self-motivated. Checkpoint and Hush mail programs. 919-***-****

angelicaponce085

@gmail.com

1601 Harrier Court

Durham, NC 27713 USA

Tally Construction LLC, May to August 2024

Responsibilities: Administering schedules to follow up with construction companies such as Pulte group and Hyphen Supply, regarding wall thickening and painting for different housing projects and developments. Specialized Administrator.

Fundidora de Tenayuca S.A DE C.V. February 2016 to October 2023 Responsibilities: ASPEL System User (SAE Billing and Collection Credit Tracking) Customer Service quotes • Confirm delivery dates of materials • Process the sending and collection of customer invoices • Weekly/monthly creation and delivery of payment report to accounting. Vacation World de Mexico S.A DE C.V January 2005 to September 2014 Responsibilities: • Sales, Promotions and Reservations of International Accounts in the USA, Canada and Asia • Collection of membership fees • Customer service and reservation management at Prisma Resort Services in San Antonio, Texas • Administrator and user of RCI Resort Oracle CICS and Resort Estate Hotel Resort (REHS) Sales/Marketing. EDUCATION

Bachelor's in marketing UNITEC Technological University of Mexico

(2001-2004)

Bachelor Public Accounting University of the Valley of Mexico (1985-1988). Bachelor’s in marketing with 25 years of experience Bachelor Public Accounting University of the Valley of Mexico (1985-1988)

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