Data entry customer service

Joanne Judith Elysse

Woburn, MA ***** - +1-781-***-**** - ******.******@*****.***

Summary

Dynamic Medical Assistant with extensive experience at Mass General Hospital, excelling in patient scheduling and documentation management. Proven ability to enhance patient care through effective communication and compassionate support. Proficient in Epic EMR and skilled in vital signs assessment, ensuring compliance and quality in high-volume clinical settings. Bilingual in English and Haitian Creole. Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.

Skills

Patient Scheduling & Appointment Coordination

Epic & Athena Electronic Medical Records (EMR)

Front Desk & Check-In/Check-Out Operations

Insurance Verification & Referrals

Medical Records & Documentation Management

Multi-Line Phone Systems & Phone Triage

Correspondence & Data Entry

HIPAA & Patient Confidentiality

Office & Supply Management

Bilingual Patient Support (English/Haitian Creole)

EPIC charting

[Software] CRM system proficiency

Vital signs assessment

Staff training

Specimens collection and processing

Wound care management

Immunization administration

Procedure assistance

Vital sign monitors

Indirect patient care

EKG administration

Phlebotomy techniques

Phlebotomy

Experience

DSW (Designer Shoe Warehouse)

April 2025 to Current

Customer Service Associate (Part-Time)

Woburn, USA

Provide customer service support for in-store and online orders, including purchases, returns, and transactions

Assist customers with product selection and sales, ensuring a positive retail experience

Maintained organized and visually appealing sales floor displays for product promotion.

Mass General Hospital

December 2024 to May 2025

Medical Assistant (Oncology)

Waltham, USA

Supported administrative and clinical workflows in a high-volume specialty clinic

Completed pre-visit documentation and verified patient demographics in Epic

Checked patients in rooms and ensured paperwork completion

Maintained accurate documentation and correspondence

Assisted with virtual visit rooming and patient coordination

Ensured exam rooms were prepared, stocked, and compliant with safety standards

Provided compassionate patient and family support

Elliot Community Human Services

July 2023 to July 2024

General Manager / Homeless Division Operations Manager

Managed daily operations for homeless services programs, ensuring compliance with organizational policies

Supervised staff and coordinated schedules to maintain consistent service delivery

Oversaw administrative reporting, documentation, and operational workflows

Oversaw daily operations of community service programs and initiatives.

Managed staff recruitment, training, and performance evaluations.

Developed and implemented strategic plans for program improvement.

Fostered partnerships with local organizations for resource sharing.

Ensured compliance with state and federal regulations in service delivery.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Mount Auburn Hospital

September 2022 to May 2023

Medical Assistant Endocrinology Admitting Coordina

Cambridge, USA

Assisted physicians with patient examinations and orthopedic procedures.

Collected and documented patient medical histories and vital signs accurately.

Collected, labeled and stored laboratory specimens properly prior to testing.

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered medications and injections as directed by healthcare providers.

Assisted physicians with patient examinations and procedures.

Assisted dermatologists in patient examinations and treatment procedures.

Maintained inventory of medical supplies and ordered as needed.

Prepared treatment rooms for patient examinations.

Facilitated communication between different departments in order to resolve issues quickly.

Managed patient check-in and registration processes efficiently.

Verified insurance information and collected necessary documentation.

Assisted patients in completing required forms and questionnaires.

Processed patient admissions using hospital information systems.

CareWell Urgent Care

September 2019 to September 2022

Medical Assistant / Site Lead Supervisor / Front Desk Receptionist

Cambridge, USA

Supervised and trained front office staff

Managed scheduling, insurance verification, and patient intake

Audited and balanced daily financial transactions

Maintained organized patient records and filing systems

Answered multi-line phones and managed high call volume

Administered medications and vaccinations as per physician's instructions.

Conducted routine lab tests and prepared specimens for analysis.

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician.

Collected and documented patient medical histories accurately.

Administered medications and vaccinations as directed by providers.

Assisted physicians during orthopedic examinations and procedures.

Collected blood samples from patients using proper techniques and equipment.

Ensured compliance with safety protocols during blood draw procedures.

Assisted in training new students on phlebotomy techniques and practices.

Wise Construction LLC (Complete Staffing Solutions)

August 2020 to October 2021

Medical Assistant - Health Screener

Cambridge, USA

Conducted COVID-19 screenings and documentation

Collected and recorded employee health data

Maintained confidentiality and compliance with public health protocols

Brigham and Women's Hospital Orthopedic Care

July 2012 to November 2017

Medical Assistant

Boston, USA

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician.

Assisted physicians with casting and splinting of fractures.

Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Assisted orthopedic surgeons during procedures and maintained sterile environments.

Instructed patients on how to use crutches and other mobility aids safely and correctly.

Changed dressings on wounds to prevent infection and check for healing.

Provided education about disease processes and treatment options to patients and caregivers.

Spaulding Rehabilitation Outpatient Medical Clinic

October 2015 to January 2017

Administrative Intern

Boston, MA

Greeted visitors at the front desk and provided assistance when necessary.

Scanned IDs and insurance cards into medical records

Assisted families with communication and translation needs

Assisted in scheduling patient appointments and managing clinic calendars.

Supported the administrative team with patient intake and filing documentation.

Education

Generations College

Expected in August 2027

Associate of Science: Business Administration

Chicago, IL

YMCA Training, Inc.

January 2016

Certificate: Medical Office Administration

Boston, MA

American Career Institute

August 2012

Medical Assistant: Health Care

Cambridge, MA

References

References available upon request.

Contact this candidate