Dependable, Detail-Oriented Administrative Support Specialist
Resume:
Dependable and detailed-oriented professional known for clear interprofessional communication, thoughtful organization and a supportive approach to daily work. Seeking an opportunity to contribute in a service-focused environment
Work History
2021-03 - 2023-06
Resident Lifestyle Assistant
Cadence Senior Living @ Wake Forest, Wake Forest, NC
Facilitated and supported 42 residents in Assisted Living with social and exercise programs, including music, art, and games.
Facilitated resident engagement through individualized and group interactions.
Facilitated planning and execution of social events and outings.
Monitored residents and their participation to uphold wellness guidelines.
Answered phone calls, scheduled tours, and greeted visitors
Used Caremerge to aid in my position as an Activities Assistant
2019-04 - 2021-09
Ticket Agent/Door Agent
The PNC Arena, Raleigh, NC
Managed ticket sales operations through POS system to streamline purchasing processes.
Supported patrons by addressing inquiries and delivering event-related information.
Oversaw resolution of customer problem-solving issues.
Welcomed and scanned patrons at entrance and exit to ensure security compliance.
2012-02 - 2016-09
Customer Service Representative
Certified Healthcare, Hasbrouck Heights, NJ
Made out bound phone calls to get the names of department directors to make appointments to introduce business products
Updated phone directory
2001-03 - 2010-10
Switchboard Operator
Hackensack University Medical Center, Hackensack, NJ
Managed estimated 500 incoming calls on a high-volume switchboard to ensure accurate routing and timely communication.
Facilitated onboarding and training processes for new hires.
Executed emergency communication protocols utilizing PA system.
Upheld customer service and active listening
1988-10 - 2001-03
Medical Secretary/ Administrative Assistant
Hackensack University Medical Center, Hackensack, NJ
Organized and coordinated scheduling of patient procedures.
Coordinated patient and physician interactions, ensuring seamless support before and after medical procedures.
Updated and organized patient records, enhancing accessibility and confidentiality of sensitive information.
Reviewed and verified timecards for payroll, ensuring timely and precise payment to all employees.
Knowledgeable in Medical Terminology and procedures in every subsection of the Radiology Department
1986-11 - 1988-10
Accounts Receivable Clerk
Hackensack University Medical Center, Hackensack, NJ
Verified and matched incoming checks with bank tallying receipts to uphold precise accounting standards.
Managed all incoming calls and inquiries related to accounts receivable ledger.
Education
Expected in 2027-10
Associate of Science: Fitness And Nutrition
Penn Foster Online - Phoenix, AZ
2006-02
No Degree: 911 Dispatching And Telecommunication
Bergen County Fire And Safety Academy - Mahwah, NJ
1983-06
High School Diploma
Midland Park High School - Midland Park, NJ
Honor Roll 1981-1983
Volunteer work
C.A.S.A. Court Appointed Special Advocate - monitored children in the system at home and in court
The Audrey Hepburn Children's House - prepared patient records for offsite storage
References
Tonya Watt
Cadence Senior Living
Emma Intili
Certified Healthcare
Abigail Gutierrez
Hackensack meridian Health
Contact
Address
Raleigh, NC 27614
Phone
*************@*****.***
WWW
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Skills
Teamwork and collaboration
Time management
Multitasking Abilities
HIPAA compliance
Medical terminology
Interpersonal skills
Excellent communication
Organizational skills
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Corre Meyer
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