Underwriter - Risk Assessment & Revenue Growth Expert

KENNETH ROFFINOLI

***** * **** ****** **** ***, Phoenix AZ 85032 520-***-**** **********@*****.*** SUMMARY

Dynamic and results-driven underwriter with over 7 years of experience in the insurance and automotive finance industries. Exceptional at utilizing guidelines to evaluate risk, surpassing sales goals, and mitigating losses. Skilled in analyzing data and using metrics to outperform corporate goals and objectives. Possesses strong verbal and written communication skills, and a positive “can-do” attitude that fosters positive and collaborative work environments. EXPERIENCE

USAA

June 2025 – August 2025

● Ensured consumer loan applications adhered to the company's rigorous standards for financial stability and member service.

● Evaluated applicants to mitigate potential losses that could negatively affect the membership.

● Maintained exceptional customer service with members across various communication channels, including outbound calls and email correspondence.

● Demonstrated meticulous attention to detail and a high degree of self-initiative. Freelance Airbnb Host

June 2022 – June 2025

● Successfully managed a property on Airbnb, maintaining a consistent occupancy rate by conducting market research to analyze the competition and provided competitive pricing recommendations to optimize revenue.

● Implemented dynamic pricing strategies based on seasonal demand and local events, and created and optimized property listings, resulting in a 30% increase in booking inquiries.

● Responded promptly to guest inquiries and provided exceptional customer service, resulting in a positive review rate.

● Conducted regular property inspections and coordinated with cleaning services to ensure properties were maintained to high standards. Sr. Underwriter Carana

August 2019 - April 2022

● Guided customers through vehicle financing while collecting necessary documents for purchase completion, delivering the Carvana principle-based approach.

● Consistently in the top 10% of performers within the current team and verification department.

● Developed and implemented a "Trades Case Cheat Sheet" to train new teams.

● Cross-trained and collaborated with multiple departments within verifications and responsible for monitoring and replying to all third-party email communication. Account Receivable Rep Preferred Homecare

September 2015 - August 2019

● Coached, trained, and managed workflows while setting a professional example within the business acumen.

● Managed daily activities related to patient services to ensure all revenue due to the company was verified and payment discrepancies resolved, maintaining production levels set by the employer.

● Mastered maintaining multiple accounts while entering accurate billing information, building professional relationships, and repeatedly collecting required percentage amounts.

● Trained multiple new hires on company policies, system management, and set monthly and weekly goals to meet.

EDUCATION

Grand Canyon University, Phoenix, AZ

Bachelor of Science in Applied Management(April 2019) SKILLS

● Technical Proficiency:Proficient in Slack, Salesforce,and Google Workspace

● Professional:Attention to detail, Customer service, Project planning, Team leadership, Self-starter, Level-headed

● Creative:Creativity

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