Data Entry and Customer Service Specialist
Resume:
Alexandrea Williams
Cedar Hill, TX *****
*************@*****.***
Professional Summary
Enthusiastic and reliable Data Entry, Customer Service Assistant Manager. Dedicated to providing excellent service while providing quality care for ultimate customer satisfaction. I am organized, very detail oriented and experienced in handling customer inquiries and transactions. I have several years of experience in various customer service settings with a proven track record of job success. Willing to relocate: Anywhere
Work Experience
Recovery Specialist Supervisor
HNS Recovery-Plano, TX
September 2024 to Present
--Dedicated Recovery Specialist with extensive experience in the recovery industry, committed to upholding high standards and ensuring client satisfaction. Data Entry Clerk/Assistant Manager
Frontier Waste Solutions-Wilmer, TX
August 2022 to June 2024
My responsibilities included troubleshooting or removing incorrect, incomplete, duplicated or corrupted data. Processed billing information. Represented data using common graphics such as plots, charts and info graphics. Generated reports requested by dispatchers and supervisors. Handled escalation that came from the customer service department.
Customer Service Representative/Dispatcher
Texas Ace Heating & Air-Midlothian, TX
November 2021 to June 2022
My responsibilities included answering a high volue of incoming calls and assess the customers issue or problem they were having and transfer them to the correct person(s) for assistance. Scheduling service techinicians to go out to customers homes to trouble shoot problems with their HVAC systems. Implemented data for the service techinicians and billed customers accordingly. Order Picker
Chewys-Dallas, TX
July 2019 to August 2021
My responsibilities included processing and fulfilling orders in a timely manner. Residential Aide/ Trainer
Lakes Regional MHMR Center-Greenville, TX
September 2018 to June 2019
My responsibilities included providing direct care services to elderly patients with disabilities. I also provided encouragement, guidance and counseling to the residents. Performed personal care tasks including, medical montoring, occupying clients to scheduled appointments and collected data and implementing individualized treatment plans.
Customer Service Representative
Home Depot-Greenville, TX
June 2017 to August 2018
My responsibilities included answering a high volume of phone calls throughout the day and transferring the calls to the correct department. I also processed returns, exchanges and would assist customers with finding products they were needing for their home projects. Education
High school diploma
Cedar Hill High School-Cedar Hill, TX
August 2013 to May 2017
Some college
Skills
• Microsoft Outlook Calendar
• Critical thinking
• Microsoft Outlook
• Data entry
• Billing
• Filing
• Communication skills
• Computer skills
• Windows
• Multi-line phone systems
• DocuSign
• Clerical experience
• Supervising experience
• Management
• Customer support
• Administrative experience
• Deescalation
• Microsoft Word
• Multitasking
• Account management
• Mentoring
• Office experience
• Proofreading
• Front desk
• Analysis skills
• HIPAA
• Adaptability
• Problem solving
• Computer literacy
• Strong Attention to Detail
• Leadership
• Organizational skills
• Troubleshooting
• Pallet jack
• Calendar management
• Microsoft Excel
• Fast Learner
• Typing
• Personal assistant experience
• English
• Time management
• Order entry
• Customer service
• Office management
• Microsoft Powerpoint
• Home care
• Microsoft Office
• Call center
• Phone etiquette
• Writing skills
• 10 key typing
• Coding
• Data Collection
Certifications and Licenses
Driver's License
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