Remote Data Entry & Admin Support Specialist

CORTNEY ETHEREDGE

Customer Experience Lead, Kellermeyer Bergensons Services

+1-281-***-**** ***********@*****.*** Deer Park, United States EMPLOYMENT HISTORY

Licensed Sales Producer at Thompson allstate

agency-Texas

Licensed sales associate. Inbound and outbound sales for P&C products through Allstate.

Customer Service Retention Specialist at Kicker

Insures Me Agency-Deer Park, TX

Assisting clients with home, life, auto, specialty, flood, etc. insurance needs. Making outbound and taking inbound calls. Helping with service requests to clients' accounts. Focusing on retaining clients at renewal as well as cross-selling other lines of business. Ensuring all clients are fully covered and aware of all options available.

Customer Service and Retention Specialist at John

Leblanc agency- Farmers insurance-Pearland, TX

Assisting clients with home, life, auto, specialty, flood, etc. insurance needs. Making outbound and taking inbound calls. Helping with service requests to clients' accounts. Focusing on retaining clients at renewal as well as cross-selling other lines of business. Ensuring all clients are fully covered and aware of all options available.

Media Services Specialist at Hearst-Houston, TX

Quality assurance and control for all orders entered by sales reps, handling all creative components, billing, client relations, and training new reps and MSS.

Esthetician at Massage Heights-Houston, TX

Facial cleansing and preventative care, microdermabrasions, chemical peels, massage, and extractions on all clients. Product sales (highest in district).

Cosmetologist at Geneva’s spot-Houston, TX

Hairstylist assistant and hairstylist. Great all clients, check them in, wash hair, cut hair, color hair, and makeup. Responsible for setting appointments, answering phones, mixing color, blow drying and styling clients, and cleaning and laundry.

SKILLS

Customer service Sales management Insurance sales

Analytical thinking Problem-solving Communication skills Excel proficiency

SUMMARY

Dedicated customer service professional with

over 3 years of experience in client relations and retention. Proven ability to manage customer

inquiries and complaints effectively while

maintaining high standards of service. Skilled in

data integrity and communication, with a strong

focus on achieving departmental goals. Proficient

in utilizing analytical skills to assess and triage customer requests, ensuring timely resolutions.

Committed to fostering a culture of respect and

pride in service.

EDUCATION

High school diploma or GED Clear

Lake High School

General Studies, Some college, San

Jacinto Community College

Cosmetology Regency Beauty

Institute-Austin

LANGUAGES

English C1

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