Technical Product Manager, Workforce Systems & HR Tech
Resume:
GHADA ASALI
Technical Product Manager Workforce
Systems & HR Technology
****.*****@*****.***
Canada Morocco Jordan
+1-437-***-**** (WhatsApp) +212 720
PROFESSIONAL SUMMARY
Technical Product Manager with enterprise-level leadership across digital workforce systems supporting 30+ national stations. Led compliance-driven attendance and leave management workflows while ensuring operational continuity, governance, and system optimization. Advanced expertise in Technical Product Management and Project Management, including product strategy, roadmap development, requirements engineering, PRD development, agile execution, cross-functional leadership, and performance analytics. Brings a strategic and systems-driven approach to building scalable HR technology and enterprise workforce solutions. CORE COMPETENCIES
• HRIS & Workforce Management Systems
• Technical Product Strategy & Roadmapping
• Requirements Engineering & PRD Development
• Agile & Project Lifecycle Management
• Enterprise Digital Workflow Optimization
• Compliance, Governance & Data Integrity
• Stakeholder Alignment & Performance Analytics
PROFESSIONAL EXPERIENCE
Air Canada — Acting Customer Service Manager, Enterprise Workforce Systems
• Led enterprise workforce attendance and leave systems supporting 30+ stations nationwide.
• Directed end-to-end digital case workflows across Microsoft enterprise platforms and WebOHS systems.
• Ensured compliance, governance, and data integrity within regulated labor environments. Amazon Canada — Customer Operations Analyst, National Service Hub
• Supported national customer operations through inventory reconciliation and return analysis.
• Performed root-cause analysis on product damages and complaint trends.
• Improved alignment between physical inventory and digital systems. TDSB & YRDSB — Senior Educator & Program Lead 17 Years
• Led structured program planning and stakeholder coordination within large public education systems.
• Operated within policy-driven, compliance-focused environments requiring governance alignment and performance measurement.
EDUCATION & CERTIFICATION
Bachelor of Science – Interdisciplinary Studies (Education), Liberty University Professional Product Management Certification – University of Toronto
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