Customer Support & Account Management Specialist
Resume:
Ajalic Gallegos
Salt Lake City, UT *****
****************@*****.***
Work Experience
Customer Support Specialist
Lending club-UT
October 2021 to July 2024
Dedicated Customer Support Specialist with over 3 years of experience delivering high-quality service in fast-paced insurance and financial environments. Skilled in resolving complex customer concerns, verifying account information, and ensuring accuracy while maintaining compliance standards. Known for clear communication, empathy, and the ability to de-escalate challenging situations while building lasting client relationships. Bilingual in Spanish, with a strong commitment to efficiency, teamwork, and exceptional customer satisfaction.
Account Manager/Collections
Foursight Capital-Salt Lake City, UT
June 2019 to September 2022
Detail-oriented Claims Specialist with over three years of experience ensuring claim accuracy, regulatory compliance, and fraud prevention. Proven ability to investigate discrepancies, streamline claims processing, and improve workflow efficiency. Strong communicator skilled in collaborating with cross- functional teams to maintain transparency and stakeholder trust. Dedicated to delivering empathetic client support and enhancing overall customer satisfaction throughout the claims lifecycle. Education
Medical Physics (High school diploma)
Ben Lomond High School-Ogden, UT
February 2013 to January 2017
Associate's degree
Skills
• Accounting software
• Microsoft Outlook
• Medical billing
• Bilingual
• Improving customer support response time - Customer support response time improved (More than 30%)
• Software troubleshooting
• Accounts receivable
• Live chat
• Financial transaction processing
• Jira
• CMR tools
• Technical Support
• Windows
• EMR systems
• Microsoft Excel
• CRM software
• Data entry
• Order Entry
Certifications and Licenses
CPA
Property & Casualty License
Driver's License
PTCB Certification
Pharmacy Technician License
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