Customer Support Professional Compassionate Communication Detail-O

ASHLEY E. ETHERIDGE

Eldorado, IL Open to Remote

Email: **************@*****.*** Phone: 618-***-****

Professional Summary

Trustworthy and reliable professional with strong communication skills and a proven ability to support customers, manage multiple priorities, and maintain a calm, empathetic approach. Skilled in client relations, problem-solving, and organization, with extensive experience ensuring customer satisfaction across diverse industries. Eager to bring interpersonal strengths and adaptability to a remote entry-level role.

Key Skills

• Customer Service & Client Support

• Clear and Compassionate Communication

• Problem-Solving & Conflict Resolution

• Remote Work Tools (Email, Scheduling, File Sharing)

• Time Management & Organization

• Adaptability & Team Collaboration

Professional Experience

Customer Representative / Designer

Oaks & Company – Southern Illinois Feb 2019 – Present

• Supported clients with tailored solutions, ensuring satisfaction and strong ongoing relationships.

• Managed multiple projects simultaneously, consistently meeting deadlines.

• Collaborated with team members to deliver cohesive results.

• Improved efficiency by streamlining work processes.

Owner / Client Services

Ashley Erin Photography – IL, KY, IN Dec 2004 – Feb 2020

• Delivered outstanding customer service, guiding clients through each stage of service.

• Handled business operations including scheduling, budgeting, and record-keeping.

• Trained and mentored staff in customer care, sales techniques, and client preferences.

• Maintained long-term client relationships, leading to referrals and repeat business.

• Balanced multiple projects, prioritizing organization and deadlines in remote and in-person environments.

• Provided creative solutions tailored to individual client needs.

Education

Business Administration

Southeastern Illinois College – Harrisburg, IL 2002 – 2004

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