Operations & Project Specialist with Telecom Focus
Resume:
Eli Deleston
SUMMARY
Well-rounded professional with a background in managing projects, tracking & reporting budgets, schedules, financial performances, and vendor bills.
EDUCATION
University of South Carolina, Columbia, South Carolina
Bachelor of Science, Criminal Justice
TECHNICAL SKILLS
Microsoft Windows 10, Microsoft Project Planner, Microsoft Word, Excel, PowerPoint, PBXs (NEC NEAX2000 IVS, NEC Elite 48, 192, IPK, IPK II), Avaya IP Office, ACD, CDR, Data Circuits, Altiris, LOGIC, SONET, Ethernet, Wireless Switches, Routers, Hosted Services, BroadSoft, Momentum, Hosted PBXs, Polycom VoIP, Cisco VoIP, and Cloud.
Insurance Licenses
California Life and Health Insurance License, Florida Non-Resident Life, Health and Variable Annuities Insurance License, Georgia Non-Resident Accident and Health, Life and Long-Term Care Insurance License, Michigan Non-Resident Producer, Accident and Health, Life Insurance License, New York Non-Resident Life, Disability and Long Term Care Insurance License and, South Carolina Non-Resident Life and Disability Insurance License.
ACHIEVEMENTS
Created Telecommunications Network at Telecare Corporation where one previously did not exist.
Consolidated all Local Exchange Carrier (LEC) and Long-Distance Billing Accounts at Telecare Corporation.
Recognized at Telecare Corporation for closing outstanding Telecom Billing Accounts.
Experienced in the fundamentals of network connectivity.
Experienced with support ticket management and tracking.
PROFESSIONAL EXPERIENCE
Adecco/Cruise – San Francisco, CA November 2022 – November 2023
Driverless Support Specialist II
Leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations, in and out of service.
AV (autonomous vehicle) operational safety and integrity checks.
AV launch preparation including system fire up checks.
Participate in the ongoing training and mentoring of new AV specialist.
Perform ad hoc projects as needed, including those in support of AV testing, delivery, and other community support and/or pilots.
United States Postal Service – San Francisco, CA November 2020 – August 2022
PSE Mail Processing Clerk
Makes one or more sortation of outgoing and/or incoming mail using the appropriate sorting program or manual distribution scheme.
On a rotation basis, performs all of the following duties loads mail onto automated equipment, culling out non-processable items; enters sort plans and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
Prepares work areas, ensuring all necessary support equipment and materials, including labels, trays, and other containers are in place.
Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts and record and bill mail requiring special service.
Follows established safe work methods, procedures and safety precautions while performing all duties.
Performs other duties as assigned.
C4 Technical Services – San Ramon, CA August 2018 - December 2019
Data Input Technician - UDC
Prepared, tracked, cataloged and maintained detailed documents and procedures.
Address data gaps or data unknowns by identifying and acquiring data currently not available.
Collect and verify data to validate conservative assumptions.
Improved division end time and efficiency 110% by advising managers to change the project specifications. This resulted in cutting down filing compiling time in half.
Part of the PG&E Cathodic Protection Data Collection Project, a project with the purpose of enhancing PG&E’s integrity management program relating to data collection for threat assessment.
Consolidated corrosion relevant data within the company, across various sources, and made it available to improve business processes and to ensure internal and external compliance. This information was used to identify gaps, eliminate duplicate data, and enables a single source of data t to be pushed into multiple platforms within PG&E.
United Parcel Service – Richmond, CA April 2018 – August 2018
Supervisor – Preload
Management of department resources to ensure maximum output, accuracy, and efficiency at all times.
Meet or exceed all established standards for accuracy and productivity.
Direct daily trans-load activities to support account objectives for level service, cost management, customer expectation, and volume requirements.
Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
Implement employee personal development plans as required to ensure the continuing professional growth of department personnel.
Ensure that all department employees receive specific and detailed orientation, skills, and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.
Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
Responsible to ensure that all employees always adhere to safety policies and procedures, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements.
United Parcel Service – Petaluma, CA December 2017 – April 2018
Supervisor – Preload
Management of department resources to ensure maximum output, accuracy, and efficiency always.
Meet or exceed all established standards for accuracy and productivity.
Direct daily trans-load activities to support account objectives for level service, cost management, customer expectation, and volume requirements.
Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
Implement employee personal development plans as required to ensure the continuing professional growth of department personnel.
Ensure that all department employees receive specific and detailed orientation, skills, and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.
Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
Responsible to ensure that all employees always adhere to safety policies and procedures, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements.
TMB Consolidated of North America – Antioch, CA June 2017 – December 2017
Consultant - Project Manager
Support all Voice and Data Telecom including VOIP Telecom Switches, Voicemail Systems, ACD, CDR, Data Circuits, and all administration relating to telecom vendors and billing.
Work with users and management to determine the best ways of using Voice Telecom in support of the business.
Coordinate adds, moves, changes including Programming Voicemail and ACD features on a Major Brand Switch (e.g., Nortel, Avaya, NEC, etc.).
Administer CDR and other internal billing and tracking systems.
Coordinate repairs or scheduled upgrades of systems and related software with technicians and vendors.
Arrange testing of new features and/or systems to ensure proper function before live use.
Train end-users.
Develop monitoring and reporting of call statistics and utilization data.
Reconcile and Track Telephone Bills, Vendor Bills, and any other Telecom related expenditures and orders.
Manage vendor’s installation of new systems, circuits, and systems features.
Acts as the Program Start-Up Staff primary interface for all Technology infrastructures related to a new Program implementation.
Northwestern Mutual – Walnut Creek, CA August 2016 – June 2017
Financial Representative
Assessed the financial needs of individuals and help them with investments (such as stocks and bonds), tax laws, and insurance decisions.
Helped clients plan for short-term and long-term goals, such as education expenses and retirement.
Recommended investments to match the clients' goals.
Waddell & Reed – San Mateo, CA March 2016 – August 2016
Financial Representative
Helped clients discover their long-term goals and aspirations.
Helped clients build a plan to achieve those goals, tailored to fit their present financial situation.
Worked with clients to adapt financial plans as their life grows and changes.
Helped clients' and their families navigate the changes across life stages.
Helped clients understand and apply appropriate investment solutions and financial products.
TMB Consolidated of North America – Antioch, CA May 2015 – March 2016
Consultant - Project Manager
Support all Voice and Data Telecom including VOIP Telecom Switches, Voicemail Systems, ACD, CDR, Data Circuits, and all administration relating to telecom vendors and billing.
Work with users and management to determine the best ways of using Voice Telecom in support of the business.
Coordinate adds, moves, changes including Programming Voicemail and ACD features on a Major Brand Switch (e.g., Nortel, Avaya, NEC, etc.).
Administer CDR and other internal billing and tracking systems.
Coordinate repairs or scheduled upgrades of systems and related software with technicians and vendors.
Arrange testing of new features and/or systems to ensure proper function before live use.
Train end-users.
Develop monitoring and reporting of call statistics and utilization data.
Reconcile and Track Telephone Bills, Vendor Bills, and any other Telecom related expenditures and orders.
Manage vendor’s installation of new systems, circuits, and systems features.
Acts as the Program Start-Up Staff primary interface for all Technology infrastructures related to a new Program implementation.
TelePacific Communications – Walnut Creek, CA August 2014 – May 2015
Managed Services Project Manager
Managing multiple Hosted PBX/VoIP and Cloud Based Service projects.
Coordinating all phases of each project, facilitating technical and system design meetings.
Managing schedules, risks, changes, milestones, and productivity to meet deadlines and budget estimates.
Working with customers to provide system designs that work best for their needs.
Using solid communication skills to provide customer with ongoing clarity and satisfaction.
Bringing services over high-speed broadband circuits, including EoC, EoFW, EoTDM, EoF, and EEoC.
Working with Cisco, Polycom, Broadsoft and Momentum.
TEKsystems – Amazon – Tracy, CA March 2013 – December 2013
IT Project Manager - Contractor
Managed IT infrastructure fulfillment center build out project plan from beginning to end.
Provided leadership for build out teams comprised of technical IT staff.
Executed procurement tasks and worked within a predefined budget.
Identified and managed project dependencies and critical paths.
Planned and scheduled project timelines and milestones using appropriate tools.
Proactively managed changes in project scope, identified issues, and devised contingency plans.
Provided frequent on-site monitoring and enforcement of installation schedules and vendor quality, inspected prospective and completed facilities in accordance with corporate standards and procedures, and ensured proper follow-up on punch lists and warranty work.
TMB Consolidated of North America – Antioch, CA January 2011 – March 2013
Consultant - Project Manager
Support all Voice and Data Telecom including VOIP Telecom Switches, Voicemail Systems, ACD, CDR, Data Circuits, and all administration relating to telecom vendors and billing.
Work with users and management to determine the best ways of using Voice Telecom in support of the business.
Coordinate adds, moves, changes including Programming Voicemail and ACD features on a Major Brand Switch (e.g., Nortel, Avaya, NEC, etc.).
Administer CDR and other internal billing and tracking systems.
Coordinate repairs or scheduled upgrades of systems and related software with technicians and vendors.
Arrange testing of new features and/or systems to ensure proper function before live use.
Train end-users.
Develop monitoring and reporting of call statistics and utilization data.
Reconcile and Track Telephone Bills, Vendor Bills, and any other Telecom related expenditures and orders.
Manage vendor’s installation of new systems, circuits, and systems features.
Acts as the Program Start-Up Staff primary interface for all Technology infrastructures related to a new Program implementation.
TELECARE CORPORATION - Alameda, CA August 2004 – November 2010
Telecommunications Manager - Project Manager
Managed existing telephone systems as well as new technology rollouts, applications and schedule data.
Oversaw and implemented cost saving program from Telephone Service Vendors.
Managed and controlled project administration including Financial, Schedule Tracking and Reporting.
Identified and documented of telecommunications facilities at all program sites.
Tracked and reported program budgets, schedules and financial performances to the Programs and Corporate Management.
Supported corporate and program staffs with regards to Telecom issues and needs.
Supported various levels of Office and Program Management in assuring Project Reporting and Performance.
Reviewed request for additional Telecom Infrastructure in terms of Severity of Need and Report Cost/Benefit Ratio.
Created Telecom and Network trouble tickets in Altiris system.
Assisted Telecom and Network technicians in the resolution of trouble tickets using documented work instructions.
Provided input for Telecom and Network documented work instructions and trouble-shooting procedures.
Provided input for documented work instructions and knowledge base content for telecommunications and data networking.
DEPARTMENT OF HOMELAND SECURITY December 2002 – March 2004
TSA Screener - Oakland International Airport - Oakland, CA
Provided Front-Line Security and Protection of Air Travelers, Airports and Airplanes.
Identified dangerous objects in baggage, cargo and on passengers and preventing those objects from being transported onto aircraft.
Used diverse, cutting-edge electronic detection (X-Ray Machine) and imaging equipment.
ALLEGIANCE TELECOM - San Francisco, CA June 2001 – January 2002
5ESS Operations Technician
Participated in the daily operation, implementation and maintenance of all switching equipment, associated peripherals and telephony equipment.
Adheres to administrative duties, as they would pertain to operation, implementation and maintenance of switching and telephony equipment, as well as their associated peripherals.
Interfaced with individua groups and departments as necessary to expand, maintain and operate a superior quality network.
AT&T: NETWORK & COMPUTING SERVICES - Pleasanton, CA May 1997 - November2000
Project Manager
Managed pre-sale and post-sale support for the BU’s customers and access vendors requiring the placement of customer/vendor owned equipment in AT&T Central Offices for the Pacific Region (CA, HI, NV and Alaska).
Coordinated and managed cost development, contract execution, equipment installation and billing initiation for Licenses Space Arrangements.
Planed and implemented Licenses Space Arrangements.
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