Operations Leadership - Process Improvement & Team Development

Mia Easterling

Operations Lead

Email: *************.**@*****.***

Address: **** ********* ***** *******, ** 39212

Phone: 601-***-****

OBJECTIVE Experienced Operations Lead with a proven track record in optimizing processes and driving efficiency. Strong leadership skills and ability to effectively manage teams to achieve organizational goals and objectives. Looking to obtain a position with a company that allows employees to grow within, creating a lasting career.

EXPERIENCE

Jackson, MS

Aug 2022 - Present

Operations Lead

Jackson Convention Complex

remote

Jan 2022 - Jul 2022

Customer Service representative

Quantum3media

Richland, MS

Feb 2021 - Dec 2022

Customer Care

Tri State Truck Center

Flowood, MS

Oct 2019 - Nov 2020

Office Assistant/Customer service

American Home Center

Brandon, MS

Feb 2015 - May 2019

Life Facilitator/Resident Assistant

PeachTree Village

Pearl, MS

Jun 2014 - Jan 2015

Customer Service

Baymont Inn and Suites

EDUCATION

High School Diploma

SKILLS LANGUAGES

English

Lead cross-functional teams to meet aggressive deadlines and drive project success.

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• Ensure that events are set up for banquets, balls, concerts, etc

• Implemented new protocols to improve efficiency and reduce operational costs.

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• Developed training programs for staff to enhance their skills and performance.

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Managed high-volume customer inquiries through phone, email, and chat with professionalism and efficiency.

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Resolved customer inquiries and complaints in a timely and professional manner.

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Utilized CRM systems to document customer interactions and ensure follow-up.

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Collaborated with team members to share best practices and improve overall customer satisfaction.

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Handled high volume of customer inquiries resulting in prompt resolution and satisfaction.

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Assist in making sure customer find the correct products and parts. Also includes taking payments and going to retrieve parts from specific locations.

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Scheduling appointments for various departments, handling day to day office duties such as filing, customer services calls, spreadsheet updates and several other duties as requested by management.

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Proficient in MS Office Suite: Excel, Word, PowerPoint, Outlook for efficient document management.

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Strong communication skills in answering inquiries, resolving issues, and providing exceptional customer service.

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Organized and detail-oriented in scheduling appointments, managing calendars, and maintaining office supplies.

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Experienced in data entry, filing, and creating reports to streamline office operations.

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Planned and executed engaging activities to promote well-being and community bonding.

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Addressed conflicts and mediated discussions among residents to promote positive relationships.

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Implemented safety and emergency procedures to ensure a secure living environment.

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Provided emotional support and connected residents to resources for personal development.

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Assisting customers with all needs including check in/check out, room features and anything they would need during their stay.

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Perform administrative duties such as answering phones, working switchboard, making reservations, taking payments.

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Resolved customer complaints in a timely and professional manner, ensuring satisfaction.

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Implemented effective communication strategies to enhance customer experience and resolve issues efficiently.

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• Organized

• Self-sufficient and self-motivated

• Team player

• Willingness to learn

• Problem-solving

• Communication

• Analytical skills

• Leadership

• Project management

• Team building

Contact this candidate