Customer Service & Operations Leader with 10+ Years

Jennifer McDowell

Lakewood, CO *****

******************@*****.*** 303-***-****

Professional Summary

Customer service and operations professional with 10+ years of experience across airlines, retail, and corrections services. Proven ability to manage teams, resolve complex customer issues, and maintain high standards in fast-paced, high-pressure environments. Recognized for strong communication, problem solving, and leadership skills that drive efficiency and customer satisfaction.

Core Skills

Customer Service & Client Relations

Team Leadership & Staff Workflow Management

Cash Handling & Loss Prevention

Conflict Resolution & Problem Solving

Order & Records Management

Time Management & Task Prioritization

Retail Operations & Merchandising

Travel Planning & Logistics

Professional Experience

Customer Service Agent

Southwest Airlines – Denver, CO Nov 2018 – Aug 2022

Delivered exceptional customer service to passengers, ensuring smooth check-in, boarding, and baggage processes.

Assisted travelers during irregular operations and cancellations with empathy and efficiency.

Handled reservations, flight changes, and ticketing with accuracy under time constraints.

Head Cashier

Lowe’s – Lakewood, CO Mar 2013 – Oct 2018

Supervised front-end operations, overseeing cashiers and ensuring excellent customer service.

Managed cash flow, loss prevention, and order transactions with accuracy.

Resolved escalated customer issues and maintained positive cross-departmental relationships.

Client Monitor / Staff Workflow Coordinator

Intervention Community Corrections Services – Lakewood, CO 2011 – 2012

Ensured compliance and accountability for offenders through monitoring and record administration.

Collected and verified specimens, maintained accurate client records, and ensured quality assurance.

Coordinated staff workflow to meet organizational standards.

Pro Services Cashier

The Home Depot – Lakewood, CO 2007 – 2011

Managed daily commercial customer transactions, orders, and credit accounts.

Built strong relationships with repeat commercial clients and promoted credit sales (recognized as district leader).

Ensured consistent customer service delivery and process efficiency.

Catering Agent

Frontier Airlines – Denver, CO 2005 – 2007

Coordinated logistics, packaging, and distribution of in-flight food and beverage supplies.

Worked with warehouse and flight crews to ensure timely delivery and compliance with safety standards.

Slot Attendant

The Lodge Casino – Black Hawk, CO 2000 – 2005

Provided attentive customer service on the gaming floor.

Managed cash and credit transactions with accuracy and accountability.

Performed equipment checks and minor maintenance to ensure customer satisfaction.

Education

Bachelor of Science in Criminal Justice (in progress)

Metropolitan State University of Denver – Denver, CO

Associate of Arts in Criminal Justice

Chabot Community College – Hayward, CA

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