Results-Driven Retail Operations Leader with 14+ Years

Columbia, MS ***** 601-***-**** ***********@*****.***

Authorized to work in the U.S. Willing to relocate.

PROFESSIONAL SUMMARY

Results-driven retail and operations manager with over 14 years of progressive leadership experience in sales, customer service, and team development. Proven track record of boosting revenue, improving customer satisfaction, and driving staff performance through strong communication, training, and hands-on leadership. Adept at building loyal teams and exceeding company targets in both retail and culinary service environments.

KEY ACHIEVEMENTS

• Increased monthly AT&T sales by 32% through strategic upselling, team coaching, and community outreach.

• Reduced employee turnover by 25% by developing a positive, accountable team culture.

• Recognized for maintaining top customer satisfaction scores in the Columbia district.

• Trained and mentored 15+ new hires to meet performance standards and achieve promotion readiness.

PROFESSIONAL EXPERIENCE

AT&T Columbia, MS

Retail Store Manager Sept. 2021 – Mar. 2025

• Led store operations, sales forecasting, and staff supervision for a high-volume wireless retailer.

• Cultivated customer loyalty through attentive service and follow-up, driving repeat business.

• Implemented efficient inventory controls, reducing shrinkage and improving product availability.

• Generated and analyzed sales reports to identify trends and guide team focus.

Domino’s Pizza Columbia, MS

Assistant Manager Aug. 2009 – Sept. 2021

• Promoted within one year for exceptional reliability and leadership.

• Directed day-to-day operations, scheduling, and staff performance in a fast-paced environment.

• Managed deposits and daily cash reconciliation exceeding $10K in transactions per shift.

• Increased delivery efficiency and reduced order errors through process training and accountability.

EDUCATION

Columbia High School — Columbia, MS

High School Diploma, 2011

CORE SKILLS

Leadership & Training, Customer Service, Sales Strategy, Inventory Control, Team Management, Negotiation, Cash Handling, Time Management, Communication

CERTIFICATIONS

• Valid Driver’s License (2023–2031)

REFERENCES & ADDITIONAL DOCUMENTS AVAILABLE UPON REQUEST.

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