Live chat support and phone customer service

RESUME ****

Janelle Maples

Springfield, MO *****

Email: **********.**@*****.***

Phone: +1-417-***-****

Professional Summary

Dedicated and results-driven professional with extensive experience in customer service, insurance sales, and shipping and receiving operations. Proven ability to manage tasks efficiently, prioritize effectively, and lead teams to achieve organizational goals. Skilled in customer and personal service, time management, and decision-making. Authorized to work in the United States for any employer.

Professional Experience

Financial Customer Service Representative

TTEC (Client: USAA)– Remote

March 2022 – Present

- Processed customer disputes and provided assistance with debit card and account-related inquiries.

- Delivered exceptional customer service to resolve financial issues efficiently.

- Contracted to work until December 31, 2025.

Insurance Sales Agent

Med Advantage Advisors – Springfield, MO

March 2021 – January 2022

- Managed inbound calls, qualified leads, and transferred them to licensed agents for further assistance.

- Ensured seamless customer experience and maintained high service standards. Insurance Producer/Agent

TTEC – Springfield, MO

December 2020 – February 2021

- Licensed for Property & Casualty insurance in all states except Florida, California, and Michigan.

- Provided tailored insurance solutions to meet client needs. Order Packer

Bass Pro Shops– Springfield, MO

August 2020 – October 2020

- Verified order accuracy, packed items, and prepared shipments for delivery.

- Ensured proper labeling and packaging to meet company standards. Sales Agent

Communication Solutions, LLC – Springfield, MO

October 2019 – February 2020

- Handled inbound calls and provided internet service solutions to customers.

- Delivered excellent customer service and addressed client inquiries effectively. Housekeeper

Fairfield Inn– Springfield, MO

August 2019 – October 2019

- Performed housekeeping duties and ensured guest satisfaction through exceptional service. Warehouse Worker

Buckhorn – Springfield, MO

January 2019 – March 2019

- Manufactured and cleaned excess plastic from bins, ensuring quality standards were met. Shipping and Receiving Lead

Truck Hero– Springfield, MO

December 2016 – August 2017

- Prepared shipping documents, including work orders, bills of lading, and shipping orders.

- Packed, sealed, labeled, and arranged shipments using tools and postage meters.

- Coordinated with carrier representatives to arrange shipping and delivery schedules. Shipping and Receiving Lead

ProOne – Springfield, MO

August 2014 – December 2016

- Verified shipment contents against records to ensure accuracy.

- Recorded shipment data for reporting, accounting, and recordkeeping purposes.

- Determined shipping methods, routes, and rates for materials to optimize efficiency.

- Compared shipping routes to identify environmentally sustainable options. Education

High School Diploma

Graduated: May 2003

Core Competencies

- Customer and Personal Service

- Time Management

- Judgment and Decision Making

- Active Listening

- Social Perceptiveness

- Service Orientation

- Basic Math and Bookkeeping

- Microsoft Office Suite (Word, Excel)

- Call Center Operations

- Insurance Sales and Account Management

- Financial Services and Marketing

- Warehouse Operations (Order Picking, Packing, RF Scanner, Pallet Jack, Forklift)

- Materials Handling

Certifications and Licenses

Driver's License

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