Retail Analytics & Sales Leadership Professional

Ashley Highland

*****************@*****.*** 480-***-**** Apache Junction, AZ

SUMMARY

Dynamic retail professional with 8 years of experience seeking a role in retail. Proven track record as Sales Manager at Walmart, leading teams to achieve high efficiency and customer satisfaction. Strong skills in customer service, inventory management, and sales, with a focus on collaboration and adaptability. WORK EXPERIENCE

Walmart Mesa, AZ

Sales Manager Jan 2020 - Apr 2024

• Guided teams of new employees in inventory management tasks, including scanning, data entry, and backstocking.

• Oversaw a team of 10, optimizing daily operations, scheduling, and conducting weekly meetings, contributing to the department receiving the 'Most Efficient Department Award' for two consecutive years.

• Directed inventory, pricing, sales, and product placement strategies within the dairy and consumables departments. TTEC Remote

Sales Associate Feb 2017 - Jun 2022

• Addressed customer inquiries via phone, identifying and understanding vehicle preferences and requirements.

• Recommended suitable vehicle options, facilitating the sales process and enhancing customer satisfaction.

• Collaborated with the closing team to ensure seamless customer handover and successful sales completion. JCPenney Chandler, AZ

Sales Associate Oct 2011 - Mar 2013

• Assisted customers in fitting rooms to ensure garment fit and satisfaction, enhancing the overall shopping experience.

• Managed cashier responsibilities with accuracy and efficiency, maintaining a high standard of customer service during sales transactions.

• Provided comprehensive customer service and support, fostering a welcoming and helpful store environment. EDUCATION

Merit America

Certificate, Data Analytics

Virtual

Nov 2024

CTU Online

BA, Criminal Justice

Nov 2026

CERTIFICATIONS

Google Data Analytics Certificate, Merit America Nov 2024 SKILLS

Spreadsheets • SQL • BigQuery • Tableau • R (RStudio) • Data Collection • Data Cleaning • Data Structures • Data Analysis • Data Visualization • Data Ethics • Microsoft 365 Suite • Google Workspace • Slack • Zoom • Kaggle • Loom

• Problem-Solving • Collaboration • Attention to Detail • Project Management • Adaptability • Time Management

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