Industrial Engineer - Process Optimization & Leadership

301-***-**** ****.*****.**@*****.***

Industrial Engineering

Universidad del Norte – Barranquilla,

Atlántico, Colombia

2017–2023

High School Diploma

Colegio American School –

Barranquilla, Atlántico, Colombia

2011–2017

I NATALIA N D U S T R I A L E N G ORTIZ I N E E R

EDUCATION PROFESSIONAL PROFILE

LANGUAGE

SKILLS WORK EXPERIENCE

Industrial Engineer graduated from Universidad del Norte, with experience in project formulation, process improvement and optimization, and human talent management. I have strong leadership, teamwork, organizational, and adaptability skills. I am fluent in English and proficient in office software. My participation in ANEIAP and my role as president of the Círculo K Dharma volunteer group reflect my commitment, responsibility, and ability to lead initiatives with a positive impact.

2023 – actual

Provides operational and technological support on the Nuvia Design platform, focusing on digital process optimization, database management, and task automation. Prepares reports and indicators using office tools, documents technical processes, and promotes continuous improvement and operational efficiency within the organization.

Nuvia Design Colombia

Platform support

2024 -2025

Provides personalized attention to potential and current customers, managing inquiries and following up on prospects to identify business opportunities. Uses CRM tools to record and track leads, collaborates with marketing and sales teams, and generates conversion and customer satisfaction reports, contributing to the strengthening of business relationships and efficiency in customer acquisition processes. Family Law Attorney Firm

Customer service lead generation

July 2022 – January 2023

Supported document management and monitoring of quality indicators in hospital processes. Collaborated in the preparation of internal reports, record control, and support in quality audits. Used office automation tools for data processing, contributing to compliance with institutional standards and the continuous improvement of administrative processes. Hospital Universidad del Norte

Administrative Assistant (Quality Department)

Leadership and teamwork

Adaptability and continuous

learning

Strategic thinking

Organization and time

management

Clear and assertive communication

English

Spanish

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