Information Technology

Jahsiah Beard

434-***-**** Portsmouth, VA ***** *************@*****.*** U.S. Army Veteran Active SCl

PROFESSIONAL SUMMARY

Detail-oriented Service Desk Tier II Technician with experience delivering technical support for software, hardware, and network issues in fast-paced environments. Skilled in diagnosing routine and complex problems, guiding users through step-by-step solutions, and escalating issues when necessary. Adept at managing high volumes of incoming requests, prioritizing tasks efficiently, and leveraging automated information systems to resolve incidents. Strong communicator with proven ability to provide effective phone and email support, train end-users on PC, network, and database utilization, and collaborate across organizational levels. Known for strong critical-thinking abilities, multitasking under pressure, and contributing to team development through peer mentoring.

EDUCATION & CERTIFICATIONS

Psychology Major Old Dominion University

Certified CompTIA Security+ CE Cyber Sentry Virginia Career Solutions

PROFESSIONAL DEVELOPMENT

Through my role supporting U.S. Navy intranet (NIPRNet) operations, I enhanced my technical and operational competencies in a secure, enterprise IT environment. I developed proficiency in troubleshooting complex system and network issues, applying DoD cybersecurity policies, and managing user access controls in compliance with federal standards. The position strengthened my analytical skills, attention to detail, and ability to communicate technical information effectively to diverse audiences. This experience contributed to my career development by reinforcing mission-focused problem solving, fostering accountability, and building expertise in government IT operations and compliance.

PROFESSIONAL EXPERIENCE

Service Desk Analyst July 2025- Present / 40hrs.

Apex Systems

Provided technical support for U.S. Navy intranet (NIPRNet) operations within a secure enterprise environment, supporting continuity of day-to-day IT services. Implemented DoD and Navy cybersecurity requirements by managing user access controls, CAC authentication, and least-privilege permissions to protect system integrity and sensitive information. Analyzed and resolved IT incidents related to network connectivity, enterprise applications, and user access by following established troubleshooting procedures and escalation processes. Communicated technical guidance to users and documented actions in accordance with standard operating procedures to support compliance and operational effectiveness.

Key Achievements:

Provided intermediate-level operational support and technical oversight for U.S. Navy intranet (NIPRNet) services, ensuring continuity of mission-critical IT operations across a secure, enterprise environment.

Enforced DoD and Navy cybersecurity policies and access controls, including CAC authentication, account governance, and least-privilege principles, contributing to system integrity, risk mitigation, and audit readiness.

Analyzed and resolved complex IT incidents involving network access, enterprise applications, and user authentication by applying structured troubleshooting methodologies and coordinating resolution through established escalation channels.

Advised users on IT procedures and compliance requirements, delivering clear technical guidance, maintaining accurate documentation, and supporting standardized processes within a highly regulated federal environment.

Executed enterprise software redeployments (“software repush”) across NIPRNet-managed endpoints to remediate failed installations, restore standardized configurations, and maintain compliance with approved software baselines in a secure DoD environment.

Provided operational support for cloud-based Microsoft 365 services within a DoD enterprise environment, assisting users with access, authentication, and functionality across Outlook, Teams, OneDrive, and SharePoint in accordance with contract requirements and standard operating procedures.

Supported cloud identity and access management (IAM) processes by validating Microsoft 365 and SharePoint Online permissions using role-based access control (RBAC) and least-privilege principles to maintain security and compliance.

Assisted with Power BI cloud service access and report visibility, ensuring authorized use of cloud-hosted data while supporting governance, documentation, and audit readiness requirements.

Site Coordinator February 2023 – July 2025/ 40hrs.

Communities in Schools

As a Site Coordinator for Communities in Schools, I lead integrated student services that connect students, families, schools, and community resources to support academic success. I conduct needs assessments, develop site plans, and use data-driven strategies to deliver and evaluate evidence-based services for at-risk students. Through strong collaboration with school staff and community partners, I help improve student outcomes and strengthen school environments.

Key Achievements:

Strategic Needs Assessment: Conducted comprehensive annual assessments using diverse data sources, identifying critical school and student needs, leading to the development of effective, targeted intervention plans.

Site Plan Development: Designed and implemented measurable site plans, integrating school-wide and individualized strategies to address academic and social challenges, achieving notable improvements in student engagement and retention.

Program Leadership: Led and coordinated site teams, fostering collaboration among school staff, community partners, and volunteers, resulting in the successful execution of evidence-based services addressing dropout prevention.

Data-Driven Evaluation: Established systematic data collection processes to monitor program effectiveness, providing actionable insights that informed adjustments and enhanced service delivery outcomes.

Volunteer Engagement: Mobilized and trained volunteers to deliver high-quality support services, increasing the program's reach and maximizing resource utilization to meet diverse student needs.

Enhanced Student Outcomes: Facilitated targeted support services that improved student readiness for college and career pathways, empowering students to achieve individualized goals and build sustainable success frameworks.

Generator Repair Specialist July 2018 – April 2020 / 40hrs.

United States Army

As a Generator Repair Specialist in the U.S. Army, I maintained and repaired generators ranging from 50kW to 240V to ensure mission readiness. I also supported logistics operations and served as a 91B Wheel Vehicle Mechanic, performing vehicle diagnostics and repairs. My technical expertise and ability to work under pressure helped sustain mission-critical systems.

Key Achievements:

Generator Maintenance: Performed preventative maintenance and repairs on generators, ensuring uninterrupted power supply during critical operations.

Vehicle Diagnostics: Conducted diagnostic assessments and completed engine and transmission replacements with precision, minimizing downtime.

Operational Support: Transported vehicles and military equipment, contributing to logistical efficiency and mission readiness.

Safety Compliance: Adhered to strict safety protocols during all maintenance activities, safeguarding personnel and equipment.

Multi-Disciplinary Expertise: Cross-trained in 91B Wheel Vehicle Mechanic duties, expanding technical skill sets and operational versatility.

Mission Readiness: Maintained fleet reliability by ensuring timely repairs, directly supporting the operational success of deployed units.

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