Customer Service & Retail Operations Specialist

Tyquarn Harrington

**** **** ***, ***. ***, Brooklyn, NY 11224 347-***-**** ****************@*****.*** PROFESSIONAL SUMMARY

Customer service professional with over 4 years of experience, looking for a new opportunity. Experienced in retail operations and customer service. Results driven team member who is able to achieve department and operational goals. Adept to working in a fast paced environment, contributing to the consistent success of delivering customer satisfaction. Highly skilled in assessing customer needs, and building a rapport with management, team members, and clients.

• Customer Relationship Management

• POS Systems

• Proficient Upseller

• Opening and closing procedures

• Brand Ambassador

• Merchandising

• Inventory Management

• Software Skills: Microsoft Word, PowerPoint, and Excel

• Exceptional communication skills

• Quick learner

• Strong client relations

• Skilled in call center operations

• Adheres to customer service procedures

• Completed telephone training seminar

EDUCATION & CERTIFICATIONS

New York State Security Guard License, 8 Hour and 16 Hour Certificates September 2019 Brookwood Center School Graduated March 2018

General Education Diploma

● OSHA-10: General Safety

● DBT and Sanctuary Training

● CMI Training

● CPR/First Aid Training

● HIV/AIDs Prevention

PROFESSIONAL EXPERIENCE

Customer service representative

● Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

● Politely assisted customers in person and via telephone.

● Provided an elevated customer experience to generate a loyal clientèle.

● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

● Served as the main liaison between customers, management and sales team.

● Directed calls to appropriate individuals and departments. Sales

● Greeted customers entering the store

● Ascertained what each customer wanted and needed.

● Answered customers' questions concerning location, price and use of merchandise.

● Exceeded sales goals

● Specialized in sales and promotions of clothing, accessories, and shoes Cashier

● Knowledgeable of current sales and promotions, policies regarding payment and exchanges, and security practices.

● Operated cash registers, performing tasks such as counting money, separating charge slips, and coupons

● Issued receipts, refunds, credits, and change due to customers

● Demonstrated ability to maintain composure in a fast-paced environment Stock

● Set up advertising displays and arranged merchandise on counters and tables to promote sales.

● Checked daily records of stocked items

● Stocked and cleaned shelves, counters, and tables with merchandise.

● Rotated merchandise to replenish low stocked items

● Examined and inspected stock items checking for damage and expiration, and reported items to store owner Maintenance

● Used cleaning solvents to sanitize areas

● Swept, mopped, and vacuumed floors, hallways, stairs, and office spaces

● Knowledge of mixing paint and plaster taping

● Applied plaster to surfaces

WORK HISTORY

Maximus CSR 2 (NYSDOH)

March 2023 Remote

New century Customer care representative December 2022 - February 2023 REMOTE Burlington Coat Factory Cashier/Sales Associate New York, NY March 2017- January 2018 Brookwood Secure Center YEP- Mobile Maintenance Calverack, NY April 2016- March 2017 416 New Brighton Deli Cashier/Food Prep Staten Island, NY January 2013- September 2014 Friends and Family Summer Camp Youth Counselor Williams Beacon Center, NY Summer 2013

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