Senior Administrative & Remote Operations Specialist

JoAnn Joubert Mesa, AZ *****

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CAREER PROFILE

A professional with twenty plus years of experience in Office Management, Administration, Commercial and Residential Service Dispatching, General Contracting, Sales and Accounting including Yardi One Voyager Property Management. Experience and adaptability working in front office reception, showrooms, retail, wholesale, medical environments, shops, warehouses and strong ability to organize and maintain an office independently and remotely. Personally assisted Owners, Managers and Executives daily with loyalty and discretion.

SKILLS SUMMARY

• Customer Service

• Team Management Services

• Service Works

• CheckScan Banking

• Communication skills

• Proficient in Data Entry

• Contractor Programs

• Excellent Verbal/Written skills

• Computer Literate

• QuickBooks Pro

• Remote Meetings

• Organizational skills

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WORK EXPERIENCE

Trutek Air Conditioning & Heating, AZ 2024 - 2025

Commercial Service Coordinator and Dispatcher - Remote

• Accepted service requests via email, text, phone and commercial portals (Service Channel, Vixxo, and Fexa)

• Created Work Orders, schedule and dispatch to service and preventative maintenance technicians

• Coordinated access times and confirm service dates with customers (restaurants, fast food chains, retailers)

• Created and processed material/tools/ vehicle Purchase Orders

• Tracked completed works orders and technicians time in SamPro and Client Portals

• Monitored and requested new work orders from technician recommendations Cal-Am Properties, Homes & Resorts, AZ 2023 – 2024 Receivables & Collections Specialist- California Corporate Office- Remote

• Promoted to new remote roll within the off-site Corporate Accounts Receivable Department

• Receiving, Collecting, depositing and posting residential payments of Lot Fees, Utilities and Rents for all MH Properties and Luxury Apartments throughout the United States

• Successfully implemented new A/R management systems

• Coordinated with the Operations, District and Regional Mangers, Property Managers and Assistants to rectify Delinquent and Eviction accounts and Non-Resident payments Cal-Am Properties, Homes & Resorts, AZ 2021 – 2023 RV Sales & Accounting Administrator- AZ Regional Corporate Office

• Assistant to Office/Accounting Manager

• Front Office Manager & Reception

• Monitored incoming calls, emails and meeting & greeting new residents at closings

• Processed Payables, Monthly Credit Card Statements (office & off-site sales team) and Buyer payments

• Distribution of Payroll, Seller Equity checks, Vendor payments, Incoming mail and packages

• Banking, Wires, New Vendor or Buyer profiles, Filing and Scanning Purchasing Office Supplies

• Maintained Office Calendars (Closings, Conference Room meetings etc.) JoAnn Joubert Mesa, AZ 85208

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Cottam HVAC, Inc., NYC 2015 – 2020

Executive Assistant to VP and Controller / Sales and Service / Accounting

• Sales Assistant, Scheduling, Customer Service and Dispatch

• Prepare, type and submit proposal and estimates

• Bookkeeping / Payroll / Billing and Payables/ Credit Card payment processing

• Prepared monthly R/O/P accounting reports and Employee Time Sheets and Timecards for Payroll

• Responsible for recruiting, interviewing, new hire onboarding and employee record keeping Purchasing office supplies and advertising materials

Vitello Plumbing & Mechanical, Inc. (Heat Master), NYC 2008 – 2015 Office Manager / Executive Assistant / Bookkeeper / Dispatcher

• Customer Service Representative (Commercial & Residential Accounts)

• Accounts Payable / Accounts Receivable

• Billing / Payroll / Banking / Purchasing

• Proposals / Correspondence / Estimates / Purchasing and Warranties.

• Benefits Administrator

• Dispatching and Scheduling of Plumbing, Heating and Air Conditioning service calls

• Filing and submitting of Documents, Work Requests, Work Permits and Back flow Prevention Reports with the NYC Department of Buildings, Con Edison and the Department of Environmental Protection

• Submitting and scheduling of sprinkler tests with the NYC Fire Department and inspections with the NYC Department of Buildings Plumbing and Boiler Divisions Ultra Plumbing Inc., NYC 1997 - 2008

Office Manager / Executive Assistant / Bookkeeper / Dispatcher

• Customer Service Representative (Commercial Accounts)

• Accounts Payable / Accounts Receivable

• Billing / Payroll / Banking / Purchasing / Benefits Administrator

• Proposals / Correspondence

• Dispatching and Scheduling of Plumbing and Heating service calls EDUCATION

Christopher Columbus High School, The Bronx, New York, High School Diploma

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