Customer service representative

KOJO OWUSU

*** ********** ******,******** ** L*A 0B5.

**************@*****.*** +1-437-***-**** PROFESSIONAL SUMMARY

Certified and safety-conscious experience in warehouse operations, logistics, and material handling. Proven ability to operate a variety of powered industrial trucks including counterbalance, reach truck, walkie rider, and order picker. Adept in load/unload processes, inventory control, and workplace safety. Reliable, team-oriented, and committed to efficient operations.

KEY SKILLS

Forklift & Material Handling

Workplace Safety Awareness

Shipping & Receiving

Order Picking & Inventory

Team Liaison & Collaborations

Warehouse Operations

Time Management & Eloquent Communicator

PROFESSIONAL EXPERIENCE

NFI COMPANY (Brampton, ON) - October 2025- Dec 2025 Forklift operator- Order Picker, Receiving,Packing.

● Pick specific items from rack structure using RF scanner to packaging department for shipments

● Carefully selected salted items in to same order for easily accessibility and identification.

*ABC Technology – Brampton, ON

General Labour- Machine Assembler.(Ford, Nissan etc)

(October 2024-November 2024)

● Managed Ford bumper inventory for export via containers.

● Retrieved and picked orders using scanners and pick tickets.

● Ensured safe operation of reach truck to move goods within facility.

*Food Basics – Etobicoke, ON

Quality Control Associate(August 2024- October 2024)

● Inspected incoming goods for quality and damage.

● Organized inventory and ensured proper labeling and storage. OTHER WORK EXPERIENCE

● Mobile Telecommunication Network(MTN -Ghana) ( Customer Services Department)2021-2023.

● Talking to customers and resolving various technical issues pertaining to the company’s products and services.

● Computer hardware, Software and Verification Specialist Dollar Computers & Technology – Accra, Ghana 2020–2023

•Computers, Mobile Phones,Digital TV Satellite, Cc TV Services

● Verified documentation for student aid and financial eligibility.

● Used software systems for data entry, record-keeping, and client support. EDUCATION & CERTIFICATIONS

● Forklift Operator Certification -Expert Forklift Training, 2024

● Accra Institute of Technology (AiT)-Bachelor of Science: Information & Computer Technology 2019–2023

Top Accountancy & Secretaryship-Diploma: Business Management & English Proficiency 2015–2017

Goethe Institute (DAAD)-ALTE Certified – German Language Course (Deutsch) 2017–2018 Reference Available Upon Request

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