Community Outreach & Support Specialist with Crisis Experience

Location:

Posted:

March 07, 2026

Donna Mcmillian

*****************@*****.***

Professional Skills:

Maintained confidentiality

Assisted clients by reinforcing life skills, problem solving skills, and emotional support

Knowledge of community resources for substance abusers

Ability to plan, organize, and express ideas clearly and effectively

Worked in an office environment

Understands and has knowledge of twelve-step recovery program

Ability to lift and move boxes up to 40 pounds

Self-Esteem building/motivation mentor

Intake and scheduling assessments

Strong professional instruction skills, with the ability to adapt to different audiences

Welcomed customers at the front desk, explaining and resolving concerns

Strong organizational skills and attention to detail

Cash handling, credit and debit transactions

Performed front desk client intake duties

Contributed to the care, cleanliness, and upkeep of the facility

Professional Experience

Shade Tree Women’s Shelter 3/2021 – 1/2023

Client Advocate Las Vegas, NV

Utilized strong communication skills

Maintained safety standards in the facility

Tolerated stress while performing job duties

Established and maintained professional relationships with patients

Precision Opinion 1/2021 – 1/2022

Call Agent Las Vegas, NV

Built strong customer relationships with empathetic communication

Balanced high call volume while using active listening skills

Mastered multiple software to ensure seamless navigation during calls

Jaqui’ Foundation 3/2017 – 4/2019

Professional Developmental Staff Oakland, CA

Supervised clients that had developmental barriers

Taught day to day living skills needed to function independently

Provided personal skills, hygiene, dressing and grooming

Cooked meals for clients

Education:

Associate of Arts - Substance Abuse/Community Social Services Oakland, CA

High School Diploma Long Beach, CA