Healthcare IT Project Leader with 20+ Years Experience
Resume:
CHRISTOPHER GARDNER
Arden, NC *****
********@*****.***
Professional Summary
I am an initiative-taking person who is looking to share lessons learned and learn even more from my new teammates. I have an extensive background in healthcare IT Project Management with over 20 years of experience in defining, planning, managing, monitoring, and delivering projects within the healthcare environment. I have managed many initiatives that have either reduced overall cost, improved operating processes, or improved patient and visitor treatment or safety during their stay. My experience spans Administration, Corporate, Construction, Clinical Care, Critical Care, Stand Alone sites, Facilities, Building Automation and Patient Safety Technology, and Application initiatives of differing sizes, budgets, and all levels of sensitivity and complexity.
Business Focus: Committed to meeting business objectives, achieving operational savings, and improving customer satisfaction through strategic project execution. Communication Skills: Possesses strong verbal and written communication skills, facilitating effective interaction with stakeholders at all levels.
Willing to relocate: Anywhere
Work Experience
QuickBook Time Premier Service Consultant
Foundever Call Center-Wise, VA
July 2025 to September 2025
· Maintain a high level of product knowledge of the QuickBook Time Module to assist inbound callers customers with their needs within any modality.
· Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing correct information.
· Collaborated with cross-functional teams to resolve complex customer problems and escalations.
· Resolved customer inquiries, complaints, and issues in a prompt and professional manner. Provided exceptional customer service and support to ensure customer satisfaction Premier Service Consultant
AT&T Call Center-Johnson City, TN
January 2025 to June 2025
· Maintain a high level of product knowledge to effectively aid customers with their needs within any modality.
· Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing correct information.
· Collaborated with cross-functional teams to resolve complex customer problems and escalations.
· Resolved customer inquiries, complaints, and issues in a prompt and professional manner.
· Provided exceptional customer service and support to ensure customer satisfaction. Unemployed Seeking Employment Gap
Gap Explanation-Holly Springs, NC
August 2018 to January 2025
During the period from August 2019 to January 2025, I took a necessary break from my professional career and dedicated time to relocating from Texas to North Carolina for marriage, and then the national pause of life and forced stay at home policy because of COVID. These experiences have provided me with valuable life lessons and strengthened my resilience, allowing me now to return to the workforce with renewed focus energy and determination. IT Project Manager
Level II (Methodist Health System-Dallas, TX
December 1998 to August 2019
· Versatile Skillset: Grew up and crafted skillset through on-the-job training in various roles including Helpdesk, Desktop Support, Software Support, Jr Project Manager, and Level II PM.
· Data Cabling and Network Switch Requirements: Helped define and maintain data cabling and network switch requirements and standards for the entire organization.
· Project Planning and Coordination: Planned and coordinated all planning, estimating, ordering, and installation of data cabling network switches.
· Project Management: Managed the IT portion of various projects using project management best. practices, including defining project scope, evaluating, documenting, and negotiating project. deliverables.
· Technology Issue Resolution: Assumed accountability for escalated technology issues, defining and identifying requirements for remote access while gathering necessary internal and external teams to resolve ongoing device issues.
· Liaison Role: Functioned as liaison between 3rd party vendors, IT Security, IT Network, and
Surgical Technologist
Sterile Processing/OR Lead Methodist Dallas Medical Center-Dallas, TX June 1991 to December 1998
· Oversaw the implementation of the first computerized inventory management system for patient care unit inventory control, including complete system build setting par levels and creating pick list assignments over all end-user training for system functionality. Education
Project Management (Vocational Education and Training) Cedar Valley College-Lancaster, TX
August 2010 to December 2010
MS Project Suite (Vocational Education and Training) Cedar Valley College-Lancaster, TX
September 2008 to December 2008
Business Management (Vocational Education and Training) Cedar Valley College-Lancaster, TX
March 2002 to December 2002
Information Technology Support (Associate's degree) Computer Learning Centers Inc.-Dallas, TX
June 1997 to October 1999
Aviation Operations (Military School)
US Army-Fort Rucker, AL
October 1990 to December 1990
Basic Combat (US Army Basic Training)
US Army-Fort Sill, OK
June 1990 to September 1990
High school diploma
Franklin D Roosevelt Senior High School-Dallas, TX June 1986 to June 1990
Information Technology (Vocational Education and Training) Skills
• Scope
• Process improvement
• Technical project management
• Training
• Network management
• Project guidelines development
• Schedule creation
• Service writing
• Organizational management
• Project leadership
• Financial acumen
• Schematics
• Time management
• Production planning
• Teamwork
• Supplier performance management
• Budget planning
• Project reporting
• Project coordination
• Manufacturing
• Negotiation
• Desktop applications
• IP networking
• Authentication
• Multi-factor authentication (MFA) implementation
• Six Sigma
• Server virtualization
• Report writing
• ITIL
• Presentation software
• Mobile devices
• Budget management
• Electronic health records (EHR) management
• Managerial strategic planning
• Project scheduling
• Antivirus software implementation
• SDLC
• Cost control
• Low voltage
• Relationship Building
• Software testing
• Team building
• AutoCAD
• Dealership experience
• Cabling
• Team management
• Phone etiquette
• Technology budget management - Largest budget managed in a technology management role (More than $1M)
• Project Development
• Operating systems
• Adobe Illustrator
• Software implementation
• Financial analysis
• IT infrastructure
• Root cause analysis
• Cost estimates
• IT infrastructure planning
• Telecommunication system implementation
• Product management
• Cybersecurity
• Achieving sales targets
• CCTV
• Basecamp
• Cross-functional team management
• Project resource management
• System development tech lead experience
• Budgeting
• Learning technology
• System administration
• Mentoring
• Research project planning
• Software troubleshooting
• Management
• Microsoft Office
• Construction
• Microsoft Access
• Organizational skills
• Microsoft Word
• Computer networking
• Technology management - Technology management experience (More than 20 years)
• Database systems
• Decision making
• Waterfall
• Leadership
• Project manager experience
• DevOps
• Network administration
• Managing IT infrastructure
• Microsoft Outlook
• IT project management
• Data center experience
• Systems analysis
• Computer operation
• Cloud migration
• Technology team management - Largest team managed in a technology role (More than 20 team members)
• Training delivery
• Telecommunication
• Vendor relationship management
• Salesforce
• Construction management
• Conflict resolution
• Software deployment
• Project management experience
• SharePoint
• SQL
• Deployment coordination
• Microsoft SQL Server
• Writing skills
• Version control
• Contracts
• Project initiation
• Hardware management
• Technology selection (Project management)
• Active Directory
• Microsoft Excel
• Conflict management
• Firewall implementation
• Oracle Procurement Cloud
• Development
• Visio
• Help desk
• ServiceNow
• Microsoft Project
• Communication skills
• Construction project management
• Vendor performance monitoring
• Change management
• Progress tracking (project management tasks)
• Customer service
• Documentation Handling
• Software asset management
• Data analytics
• AWS
• Business process modeling
• Strategic management
• Project management in technology
• Grammar Experience
• Construction management software
• Project management software
• Supplier management
• Windows
• IT support
• Analysis skills
• Vendor management
• English
• Research
• Jira
• Training & development
• System development project manager experience
• Software development life cycle management
• IT budget management
• Systems integration
• Strategic planning
• Service level management
• MySQL
• Customer support
• Microsoft Powerpoint
• Microsoft Teams
• HIPAA
• Computer literacy
• Data interpretation
• EMR/EHR
• Microsoft 365 proficiency
• Data encryption implementation
• Project Research
• Access control implementation
• IT service management
• Client communication
• Requirements specification
• MS Project
• Project execution
• Project management
• Commercial construction
• Business analysis
• Agile
• Computer science
• Customer acquisition
• MS Office Suite
• Project planning
• Planning
• Software architecture
• Mobile applications
Certifications and Licenses
Certified Scrum Master
PMP
CompTIA Security+
Driver's License
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