Retail Shift Leader with Operations Excellence
Resume:
Mesa, AZ
Phoenix, AZ
Mesa, AZ
SEAN ROTH
Experience
Shift Leader
Walgreens
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion. Supervised and led employees to maintain productivity and customer service levels. Upheld company standards and compliance requirements for operations. Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity. Assisted general manager with operations game plan and company initiatives implementation. Reviewed operational records and reports to project sales and determine profitability. Handled escalated customer concerns and emergencies in absence of manager or supervisor. Educated customers about offerings, promotions and pricing to boost sales. Checked orders for quality and completeness.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Evaluated employee performance, delivering individualized feedback and praise. Coordinated shift workers for inventory receiving, auditing and restocking. Coached team members to increase productivity and reduce workplace accidents. Assessed reports and adjusted workflows to realign with targets. Managed daily workflow and scheduled staff for adequate coverage. Directed employees through daily routines.
Planned and managed resources to consistently meet production, quality and cost goals. Resolved customer complaints and reported issues to senior management. Completed opening and closing duties to facilitate business operations. Coached and trained employees and managed daily work assignments to enhance operations. Documented receipts, employee hours and inventory movement. Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Improved daily operational plans, developed production schedules and optimized task flow. Taught staff upselling techniques to meet revenue targets. Banquet Setup Supervisor
Hilton Worldwide Hotels
Reviewed banquet event orders to determine room layouts and schedule staff. Interacted with kitchen staff to plan food and beverage logistics. Coordinated with employees to arrange tables, chairs and other equipment needed for functions. Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
Organized and laid out buffet equipment, food displays and other items. Maintained detailed records of stock and reviewed inventory to plan events. Stock Associate
Home Depot
Maintained merchandise presentation by stocking and rotating merchandise. Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
Apache Junction, AZ 85120 480-***-**** ************@*****.*** 12/2011 to 01/2012
Mesa, AZ
06/2006 to 12/2010
Gold Canyon, AZ
09/2005 to 05/2006
Apache Junction, AZ
01/2011
Apache Junction, AZ
05/2007
Apache Junction, AZ
Processing freight and preparing backroom for incoming freight. Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
Leveraged policies, data and resources to complete work assignments and priorities. Maintained neat, safe and orderly workspace to prevent accidents and injuries. Received incoming product deliveries and relocated to storage shelves, coolers, or bins. Stocker
Walmart
Maintained neat, safe and orderly workspace to prevent accidents and injuries. Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers, or bins. Lifted materials of varied weights on regular basis. Moved and rebuilt shelves, racks and displays to increase visibility of merchandise. Faced products on shelves and displays to meet company policies. Palletized merchandise for easy movement to sales floor locations. Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
Resolved or assisted in handling routine customer concerns within established guidelines. Updated product labels to reflect accurate pricing. Replenished items to maintain stock availability.
Courtesy Clerk
Bashas'
Packaged or bagged purchases and assisted customers with in-vehicle loading. Escorted customers to desired merchandise location. Delivered exceptional customer service by greeting customers and directing to desired items. Directed customers to product locations throughout store to help find requested items. Took unwanted items from checkout to proper location. Courtesy Clerk
Fry's Marketplace
Packaged or bagged purchases and assisted customers with in-vehicle loading. Escorted customers to desired merchandise location. Delivered exceptional customer service by greeting customers and directing to desired items. Education and Training
Communication Studies
central ari
High School Diploma
Apache Junction High School
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