Customer-Focused Administrative Professional with Billing Expertise
Resume:
Shalonda Hall
Winder, GA *****
**************@*****.***
Professional Summary
Passionate and detailed oriented. Very well trained in conflict resolution and communication. I am eager to join your company to build customer loyalty by leveraging interpersonal skills, as well as achieving company goals.
Work Experience
Billing Administrator/ Administrative Assistant
Schindler Elevator Corporation-Atlanta, GA
August 2022 to April 2025
The assistant to the VP of operations as an active Team Lead while maintaining dual roles. Scheduled and coordinated travel arrangements for staff. Planned on site catering events for leadership meetings. Set- up and kept maintence of electronic invoicing systems. Managed invoices to ensure accurate payment processing ensuring all records were up to date which helped maintained a healthy cash flow that supported the overall financial health of the organization. Worked in the mailroom processed all incoming mail and packages. Distributed mail items to various departments. Prepared documents and other items for shipping. Weighed mail and calculated correct postage. Recruiter
Ace Hardware Distribution Center-Gainesville, GA
September 2020 to August 2022
• Identified future hiring needs.
• Sourcing and screening candidates through databases and social media.
• Assessing applicant's knowledge, skills, and experience to best suite the position.
• Filing paperwork.
• Checking emails daily.
• Collaborated with department managers to compile a consistent list of requirements.
• Provided recruitment reports to team managers.
Research Specialists
Assurant Solutions-Duluth, GA
September 2006 to March 2019
• Applied appropriate updates to Clients files in order to meet regulatory guidelines.
• Post timely premium payments from established escrow accounts to ensure continuous homeowners' coverage.
• Managed time to handle multiple demands and competing priorities.
• Communicated and coordinated with insurance agents and carriers to verify and update homeowner's information.
• Handled inbound customer service calls.
Customer Service Representative
Customer Service Representative
• Provide product and service information resolving product and service problems.
• Listen carefully to the needs of the retailers before efficiently working to solve their problems and explain the solution.
• Review and process various types of item claims.
• Checking incoming paperwork sorting and filing.
Education
High school diploma
Gwinnett College of Business-Lawrenceville, GA
January 2007 to December 2007
Berrien High School-Nashville, GA
January 1989 to December 1993
Skills
• Workday
• Microsoft Powerpoint
• Customer service
• Management
• Computer skills
• Microsoft Outlook
• Data collection
• Administrative experience
• Escrow
• Data entry
• Organizational skills
• Microsoft Word
• Excel
• HR Sourcing
• SAP (3 years)
• Time management
• Talent Acquisition
• Negotiation
• Recruiting
• Typing
• Microsoft Excel
• Citrix
Certifications and Licenses
Notary Public
Present
Certified Notary Public
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