Customer Support & Virtual Assistant Specialist
Resume:
CONTACT
Chinedu Bestie Ojugbeli
Remote
*************@*****.***
Detailed oriented and fast learning customer support and administrative assistant with communication and organizational skills. Experience in customer interaction, handling enquiry, resolving issues efficiently and communicating professionally.experienced with CRM software, Google suite,zoom, slack, and email management. Interested in remote customer support and administrative assistance..
Sales representative and support
Famac investment limited
Handle customer inquiries and complaint.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interactionmer records based on interactions Maintain a knowledge base of the evolving products and services Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently. Managed a robust sales pipeline and client accounts using CRM systems, optimizing workflow and ensuring efficient follow-up. Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. Work with other departments to troubleshoot, research and resolve open questions.
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Customer support and administrative assistant
Digital watch
Resolved 96% of customer issues, ensuring fast and effective problem resolution.
Maintained a high customer satisfaction rate by providing professional and empathetic support.
Handled customer inquiries, complaints, and product/service questions across multiple channels.
Used CRM tools to track, manage, and resolve customer tickets efficiently. Contributed to improving team productivity and service quality. Trained and supported new agents, helping improve onboarding and performancs.
Managed customer email communication with 95% response efficiency. Scheduled meetings and managed calendars with zero conflicts. OBJECTIVE
EXPERIENCE
2026
2026
CHINEDU BESTIE OJUGBELI
Provided customer and administrative support to entrepreneurs and remote businesses.
Organized client communications and ensured timely follow-ups. Coordinated travel and logistics, saving clients 12+ hours monthly. Google
Technical support fundamentals
84%
Digital witch
Digital support
95%
Customer Service & Customer Satisfaction Issue Resolution & Complaint Handling Email, Chat & Remote Support CRM Systems: HubSpot, Zendesk, Freshdesk, Salesforce Customer Retention & Relationship Management Time Management & Multitasking Administrative Support Strong Written & Verbal Communication Problem Solving & Attention to Detail Google Workspace & Remote Collaboration Tools
CRM & Support Tools: HubSpot, Freshdesk, Zendesk, Salesforce Project Management Tools: Asana, Monday.com, Trello Communication Tools: Slack, Microsoft Teams, Email, Loom Virtual Tools: Google Workspace (Docs, Sheets, Calendar) Marketing & Engagement Tools: Email marketing tools Customer support
Achieved 96% customer issue resolution rate
Maintained high customer satisfaction performance
Responded to emails with 95% efficiency
Helped improve team productivity and service delivery Successfully trained and supported new customer support agents English
Igbo
Okwetoshi Cynthia okey - Digital witch
CEO
EDUCATION
SKILLS
PROJECTS
LANGUAGES
REFERENCE
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