Customer Service Specialist with 5+ Years Remote Experience

Ramarre Joseph

Customer service specialist with five years of remote experience and a

98% satisfaction rate, skilled at resolving issues quickly and building customer rapport and helping them get the best customer satisfaction. 2109 SE 3RD ST Apt C

Boynton Beach 33435

(774) -677-4488

******.*********@*****.***

WORK EXPERIENCE

Randstad USA, Florida — Customer Care Representative (Remote) August 2024 - Jan. 2026

● Responding to customer inquiries and requests promptly and professionally.

● Providing customers with product, service, policies, and procedures information concerning the Annual Enrollment.

● Resolving customer complaints and issues in a timely and effective manner.

Craig Insurance Company, Miami FL —Remote Customer Claims support

August 2023 - August 2024

● Verify and help members to look at the level of liability coverage they need first.

● Help them figure out the best combination of collision and comprehensive coverage to protect the vehicle from damage when it is in motion and when it is parked.

● I used to review and send the subrogation claims to third party insurance providers.

Brother Printer, Miami FL —Remote Technical support Feb. 2021 - July 2023

● Post-Sales Implementation: Manage customer training needs by providing contract-based sessions and overseeing registration.

● Help customers with self-service support resources. Explore product FAQs and manuals, download the latest drivers, register the product and more.

● Conduct all written and spoken interactions professionally and courteously, following established company policies. SKILLS

● Active listening.

● Communication.

● Show Empathy

● Problem solving

● Product knowledge.

● Adaptability

TOOLS:

● (Zendesk, Freshdesk),

● Dialers

● CRM systems

(Salesforce, HubSpot)

● IVR & Automated

Routing

● VoIP/cloud-based

phone systems,

● Microsoft Word, Excel,

Power Print, PDF

Format & Paint.

● Multi-Tasking

● Calabrio (WFM)

LANGUAGES:

I am fluent in English, Spanish

& French.

Spoken and Written

Turbotax, Miami FL — Turbotax Expert Assist Agent (Remote) Jan. 2020 -Feb. 2021

● Provide you with unlimited answers and advice as participants do their taxes.

● Review customers return before they file.

● Guide participants through the process, fix any mistakes, and explain their taxes along the way.

EDUCATION

School Name: Lycee Nationale de Petion-ville —

High School Diploma

Oct. 2002 -July 2006

Contact this candidate