Clerical Support Specialist with Hospital Experience

Karena McCarthy

217-***-**** *********@*****.*** Greenview, IL 62642

Professional Summary

Dynamic Clerical Support Associate with proven expertise at HSHS St. John's Hospital in scheduling and office coordination. Skilled in EMR and filing systems, I excel at enhancing workflow efficiency and maintaining confidentiality. Recognized for building strong relationships and adapting swiftly to changing priorities, ensuring seamless operations in a fast-paced environment.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Skills

Filing systems

Billing review

Scheduling

EMR

Microsoft Word/excel

Charge Posting

Electronic fax

Office Coordination

Experience

Clerical Support Associate

HSHS St. John's Hospital, Springfield, Illinois

June 2004 - Current

Handled high volume of incoming calls to successfully manage inquiries.

Greeted visitors at reception, answering questions, and providing direction.

Scanned, indexed, and stored records to manage filing system.

Fielded incoming calls and took detailed messages.

Shredded older files and confidential information to reduce security risks.

Maintained confidentiality and discretion working with sensitive material.

Prioritized tasks independently to best support office needs.

Organized and maintained office files for easy retrieval.

Assisted staff with resources and paperwork to complete assignments.

Answered email and mail correspondence on behalf of personnel.

Kept office file system highly organized and quickly retrieved needed records.

Prevented technical problems by maintaining equipment and troubleshooting issues.

Created and maintained databases for organizing and managing information.

Proofread and edited correspondence, reports and files.

Open, sorted and routed incoming mail and packages to staff.

Tracked inventory orders and usage to maintain accurate records.

Built and updated [Software] spreadsheets to track key metrics.

Supported team productivity by maintaining consistent office supply levels.

Facilitated team work with expert handling of administrative support needs.

Scheduled appointments, meetings, and events in comprehensive master calendar.

Completed work schedules, managed calendars and arranged appointments.

Resolved conflicts between multiple parties regarding scheduling preferences while maintaining high level of professionalism and empathy towards all involved.

Coordinated with surgical teams to secure necessary equipment and resources for procedures.

Assisted billing department by providing accurate information related to scheduled procedures for invoicing purposes.

Maintained detailed records of scheduled surgeries, cancellations, and rescheduling requests.

Educated new employees on departmental policies and procedures related to surgery scheduling.

Adapted quickly to any unforeseen circumstances that required immediate changes in surgery schedule.

Validated procedure and surgery schedules to identify errors and confirm details.

Scheduled patients for multiple providers and types of procedures.

Reviewed and verified patient information, ensuring accuracy before scheduling surgeries.

Tracked data trends related to surgery volumes, cancellations rates, or other key metrics that informed decision-making within department.

Liaised with hospital departments to book operating rooms and ensure availability of required resources.

Confirmed surgery dates and times with patients, providing them with relevant preoperative instructions.

Updated electronic health records EHR system regularly to reflect changes in patient status or surgery schedules accurately.

Prioritized urgent cases when scheduling surgeries based on medical necessity and availability of resources.

Identified areas of improvement within department's workflow processes to enhance efficiency and reduce errors.

Developed strong working relationships with surgeons, nurses, anesthesiologists, administrators, and ancillary staff across various departments.

Classified procedures according to ICD-10 and CPT codes.

Coordinated room, equipment and staff schedules for planned surgeries.

Entered updates, cancellations and add-ons into scheduling system.

Received, answered, and responded to telephone calls.

Managed registration desk by answering telephones and transferring calls to designated department.

Scheduled patient appointments in EMR system.

Maintained privacy and confidentiality of patients in compliance with policies and regulations.

Education

High School - Lawrence Adult Center, Springfield, Illinois

July 1999

Certified nurse assistant - Dayton Job Corps, Dayton, Ohio

July 1997

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