Experienced Customer Service & Operations Professional

SAMUEL MAITSE RADEBE

Location: Boksburg, Gauteng Phone: 062******* Email: ******.*******@*****.*** PROFESSIONAL PROFILE

A dedicated and highly adaptable professional with over 15 years of experience across customer service, operations, and logistics. Proven track record in high-pressure environments, including aviation and gaming, with a focus on delivering exceptional service and maintaining operational standards. Fluent in English, Afrikaans, and isiZulu.

CORE COMPETENCIES

• Customer Relations: Expert in passenger handling, check-in procedures, and resolving complex customer inquiries.

• Operational Support: Skilled in baggage handling, queue management, and meeting strict Service Level Agreements (SLAs).

• Administrative Accuracy: Proficient in data capturing, office administration, and handling sensitive documentation.

• Financial Reliability: Experienced in managing daily floats and performing accurate currency exchanges.

• Multilingual Communication: Fluent in English, Afrikaans, and isiZulu. PROFESSIONAL EXPERIENCE

Cashier Carnival City Casino (Nov 2024 – Oct 2025)

• Managed daily cash floats and performed accurate currency exchanges for patrons.

• Physically extracted, counted, and verified cash from slot machines and table games.

• Maintained money machines and processed card transactions with high attention to detail. Customer Service Agent Comair Limited (Sep 2014 – Jan 2021)

• Facilitated passenger check-in and boarding processes for designated flights.

• Provided airport-wide customer assistance and managed passenger queues to ensure timely departures.

• Resolved baggage-related issues within required SLA timeframes and verified baggage loading. Dispatch Clerk ABSA Home Loans (2011 – 2013)

• Managed the dispatch, filing, and handling of title deeds to relevant parties.

• Maintained office administration standards through precise data capturing. Machine Operator Pandrol SA (2010 – 2013)

• Operated specialized plastic moulding equipment with a focus on reliability and output quality. Picker TFD Warehousing (Dec 2008 – 2010)

• Efficiently picked and packed diverse products within a high-volume warehouse setting. EDUCATION & TRAINING

• Matric / National Senior Certificate: Oosrand Sekondêr Skool, Boksburg

• Technical Training: Sabre Customer Check-In, Passenger/Customer Handling, and Computer Literacy

• Professional Development: Stress Management, Work Ethics, and National Gaming Certificate

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