Retail Sales & Customer Service Expert

Stella Osborne

Ellenton, FL *****

C: 859-***-****

******.********@*****.***

Professional Summary

Motivated and customer-focused professional with extensive experience in retail, sales, and education. Skilled in building strong customer relationships, identifying customer needs, and driving sales through engaging service and product presentation. Strong communication, multitasking, and organizational abilities with a proven track record in customer satisfaction and team collaboration. Core Competencies

• Customer Service Excellence

• Cash Register Operation

• Cash Handling Accuracy

• Guest Relations

• Sales & Upselling

• Product Merchandising & Display

• Inventory Management

• Multitasking & Time Management

• Strong Communication Skills

Professional Experience

Cashier – Circle K Palmetto, FL (2025–Present)

• Provide efficient and friendly customer service in a fast-paced retail environment

• Operate cash register with accuracy in cash handling and transactions

• Assist customers with purchases and product inquiries

• Maintain clean and organized checkout area

Cashier – HomeGoods Florence, KY (2020–2024)

• Delivered high-quality customer service and supported daily store operations

• Operated cash register and handled financial transactions accurately

• Received merchandise and tracked time efficiency for unpacking and sales floor setup

• Organized merchandise and created engaging product displays to increase sales

• Assisted customers with product selection and purchasing decisions Sales Associate – Hallmark Florence, KY (06/2020–01/2023)

• Met with existing customers to review services and expand sales opportunities

• Provided knowledgeable and friendly support throughout the shopping experience

• Recommended products based on customer needs and specifications

• Utilized suggestive selling techniques to increase sales volume Bookseller – Barnes & Noble Florence, KY (10/1992–05/2012)

• Conducted product demonstrations to highlight features and benefits

• Built strong customer relationships through effective communication

• Used in-store systems to locate inventory and place special orders

• Maintained store organization and created a welcoming shopping environment Teacher – Boone County Board of Education Florence, KY (01/1985–05/2012)

• Developed and administered assessments to measure student proficiency

• Prepared mid-term progress reports for students and parents

• Fostered student curiosity through creative, hands-on instructional activities

• Implemented reading and writing workshops to improve literacy

• Supported school-wide reading initiatives and academic development Education

Master of Arts in Education – Reading Specialist

Northern Kentucky University – Newport, KY

May 1994

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