MBA Client Relations Manager

Melanie Oyler, MBA

Phone: 407-***-**** Email: ********@*****.*** LinkedIn: linkedin.com/in/meloyler

Professional Summary

Client relationship professional experienced in supporting service delivery, monitoring SLAs and KPIs, and partnering with cross-functional teams across financial services, healthcare, and technology environments. Skilled in client onboarding, issue resolution, performance tracking, and strengthening account relationships.

Core Competencies

Service Delivery SLA & KPI Monitoring Client Relationship Management Cross-Functional Collaboration Performance Metrics Risk Awareness Account Retention Troubleshooting Process Improvement

Professional Experience

Temporary Assignments Client & Operational Support (Remote & On-Site)

Dec 2023 – Present

Customer Service Manager Pharmacy Technician II Marketing Support

- Maintaining client communication and operational coordination across short-term engagements while applying core client service skills.

Broadridge Financial Solutions Customer Success Lead

Remote Oct 2022 – Nov 2023

- Managed assigned client accounts, supporting delivery of contracted SaaS services aligned with SLAs and KPIs.

- Served as primary contact for onboarding, product education, and service-related inquiries across financial services clients.

- Contributed to a 6-month website migration initiative impacting 300+ client sites, coordinating timelines and supporting service continuity.

- Monitored service metrics and partnered cross-functionally to address risks, scope adjustments, and performance trends.

- Supported account retention and renewal readiness efforts through proactive client engagement and issue resolution.

Elevance Health Provider & Member Experience Representative

Remote 2021 – 2022 (Seasonal)

- Delivered high-volume client support while meeting established quality and response time metrics.

- Troubleshot provider portal access issues and resolved login/account-related concerns.

- Documented service interactions and collaborated with internal teams to resolve operational concerns.

Cacao Media Inc. Project Marketing Manager – Client Accounts (Internship)

Remote (Europe) 2021

- Managed and executed marketing automation for 18–20 client social campaigns using HubSpot, video messaging, and email.

- Developed and documented SOPs to maximize efficiency and compliance through demand generation.

- Supported global webinar logistics for up to 250 attendees, ensuring delivery met brand and legal standards.

Leverage Healthcare Inc. & Oyler Syndicate Customer Operations (Contract)

Multi-State 2015 – 2020

- Supported multi-state client operations and onboarding initiatives.

- Contributed to initiatives improving service outcomes by 15% and reducing client churn by 21%.

Education

Master of Business Administration (MBA), Nova Southeastern University

Bachelor of Science, Health Services Administration; Minor in MIS, University of Central Florida

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