Customer Care & Property Management Specialist

Denise Self

Tampa, FL ***** ******.*.****@*****.*** +1-864-***-****

WORK EXPERIENCE

One Touch Direct, LLC Tampa, FL

Call Center CSR Sep 2025 - Present

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers with troubleshooting issues and provide accurate solutions. Process orders, amendments, and returns efficiently. Escalate unresolved issues to senior staff when necessary. Provide feedback to improve customer service processes. Turkscap apartments Brandon, FL

Resident Apartment Manager Feb 2025 - Jul 2025

Oversee day-to-day operations of residential properties, including finding tenants, managing lease agreements, collecting rent, and handling maintenance requests. Ensure compliance with local regulations and address tenant concerns. Advertise vacancies, interview potential tenants, conduct background checks, and draft lease agreements. Coordinate repairs and maintenance requests, manage vendor relationships, and oversee property upkeep. Create and manage property budgets, track expenses, and generate financial reports. Ensure adherence to local rental laws, building codes, and safety regulations. Respond to tenant inquiries, address complaints, and resolve disputes. Regularly inspect units to identify potential issues and maintain property conditions. Prepare vacant units for new tenants, including cleaning, repairs, and marketing. Bankers Life Tampa, FL

Licensed Insurance Agent (contract fulfilled) Feb 2025 - Jul 2025 Educate clients and prospective clients on the features and benefits of various life and health insurance products. Present and sell appropriate policies to new and existing clients. Conduct in-depth interviews and discussions with clients to understand their financial situation, goals, and existing coverage.

Develop and maintain strong, lasting relationships with clients. Address client inquiries, concerns, and assist with claims processes. Maximus Riverview, FL

CSR - Contractor Temp Worker Oct 2024 - Feb 2025

Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints.

Maintained a high level of professionalism and empathy while interacting with customers. Resolved customer issues on the first contact, exceeding departmental targets. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics. Demonstrated strong product knowledge across multiple product lines. Effectively managed irate or upset customers by actively listening, empathizing, and finding appropriate solutions. Investigated billing discrepancies and implemented corrective actions. Provided technical support and communicated complex technical concepts to non-technical customers. Spectrum Communications Mauldin, SC

Spectrum Sales Rep Oct 2023 - Oct 2024

Actively and consistently support all efforts to simplify and enhance the customer experience. Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.

Consistently meet or exceed weekly and monthly sales activity goals using telephone-based selling techniques. Respond to inbound sales calls promptly and efficiently, meeting required call handling metrics. Sell products and services to prospective customers and maximize additional revenue from existing customers through upselling and cross-selling.

Learn and master order processing billing system and demonstrate proficiency at explaining all products and services. Acquire and demonstrate knowledge of competitors’ pricing, packaging, and products. Promote and communicate current marketing campaigns and promotions. Work with other departments to resolve customer issues. Lowes Foods, LLC Greenville, SC

Cashier/Customer Service Oct 2022 - Oct 2023

Customer contact, monetary transactions, product movements, displaying, stocking, and inventory control. Anti-theft practice, product suggestions, cleaning store. Client Consent Greenville, SC

Client Service Representative Jul 2021 - Oct 2022

Answered calls for company to retain and solicit sales. DHEC certified. Trained new employees hands-on.

Maintained HIPAA compliance.

Retained and transferred calls to appropriate personnel. Sitel Spartanburg County, SC

MSR/Loan Originator/Servicing Jun 2020 - Jul 2021

Worked for USAA under Sitel. Answered phone calls via Internet VPN. Decision making, collections of accounts, remove and waive payment fees. Take loan applications, correct account errors, overall service and originations of personal and car loans. De-escalating calls.

Fehrer Automotive Duncan, SC

Production Associate Jan 2020 - May 2021

Reworking, quality, line work, and gluing as required. Documented inspection results by completing reports and logs; summarized re-work and waste; input data into quality database.

Maintained safe and healthy work environment by following standards and procedures; complied with legal regulations.

Problem solving and people skills; high accuracy and attention to detail. Approved incoming materials by confirming specifications; conducted visual and measurement tests; rejected and returned unacceptable materials.

Alorica Calling Center Simpsonville, SC

Tier 1 Agent Apr 2019 - Nov 2019

Customer service and escalations and computer reporting. Receive and process incoming phone calls for clients, including obtaining, entering, and verifying customer information.

Answer questions, resolve issues, provide customer service, adhere to scripts, and attempt to make up-sells. Ensure calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.

Carrols Corporation Greenville, SC

Cook/Prep Aug 2017 - Mar 2019

Multiple positions. Trained customer service.

Hotspot Food & Coffee RL Jordan Greer, SC

Cashier/Customer Service Jul 2016 - Jul 2017

Cashier, cleaning, and customer service. Worked alone and made bank ready paperwork and safe deposits. Stocked refrigerator units with drinks and perishable goods. Stocked and merchandised product.

Ensured prompt reconciliation of store operations paperwork. Kept work area neat, clean, and organized.

Cleaned front/face and restocked shelving, displays, and coolers as needed. Cleaned coffee bar/snack area, equipment, and stock as needed. Kept coolers and cooler doors clean. Maintained cleanliness of restrooms and facilities. Used lottery, money order, check cashing, gas, and prepaid phone card machines. Made drops into the safe per instructions.

Prepared shift reports accurately.

Followed all required procedures for robbery prevention. Assisted the Store Manager and Assistant Store Manager with store operations. Followed company policies and procedures as well as state and local laws concerning alcohol, tobacco, money orders, ephedrine sales, and lottery sales.

Periodically checked parking lot, pumps, trash cans, towels and windshield wash for customers and stocked during shift.

Golden Pizza Iva, SC

Night Manager Jun 1997 - Jul 2012

Worked quickly in a fast-paced environment.

Provided strong, friendly customer service.

Communicated with customers regarding orders, comments, and complaints. Performed personnel activities such as supervising and training employees. Food for Little Rascals Iva, SC

Assistant Director Jun 1988 - Sep 2010

Supervised auditing of establishments and determined scope of investigation required. Verified that all firm and regulatory policies and procedures have been documented, implemented, and communicated. Served as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.

Rental Agent Jun 1988 - Sep 2002

Rented and assisted client care as well as all needs for renting properties out. Took payments and such. Delivered superior customer service and assisted current residents with service requests. Completed all leasing paperwork associated with leasing activity, including rental applications, rental and financial aid verification. Processed all rental paperwork in accordance with Fair Housing Guidelines. Handled resident’s issues, needs, and complaints in a professional, fair, and consistent manner. Displayed diplomacy during all interactions.

Gathered market information weekly and prepared reports identifying competitor’s rental rates, concessions, promotions, and property features.

Pushed the value of product and service. Maintained consistent awareness of sub-market to drive income growth. Placed ads on property online, heavy marketing on all social media platforms. EDUCATION

Virginia College Spartanburg, SC

Medical Assistant (Associate) Graduation Date: Date SKILLS & INTERESTS

Skills : Table cleanliness maintenance, Caregiving, Sales, Medical terminology, Teamwork, Food preparation, Customer service problem-solving, Telemarketing, Retail management, EMR systems, Dependability, CPT Coding, Typing, Medical Office Experience, Venipuncture, Customer Service, VPN, Insurance verification Interests :

Contact this candidate