Administrative & Retail Support Specialist
Resume:
June 2023-2025
Angelica Ortiz
*** ****** ***. ***** **, 10465
201-***-**** • *************@*****.***
Objective
Dedicated and detail-oriented professional with over 5 years of experience across retail management, medical administration, and personal assistance roles. Proven ability to lead teams, support executives, and streamline operations in high-paced environments. Key Qualifications
● Office Administration & Billing
● Retail Sales & Luxury Brand Management
● Customer Service & Conflict Resolution
● Team Leadership & Staff Training
● Microsoft Office, POS Systems, Medical Software
Work Experience
Receptionist Administrator, S.p.o.t.s,
● Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
● Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
● Managed the distribution of incoming mail, faxes, and packages.
● Assisted with administrative tasks such as data entry into company databases. stand and procese hayness from.int for/ned erader/inistanivesar.
Administrative Assistant, Confidential Medical Practice
● Oversaw day-to-day administrative operations, including patient intake, scheduling, and medical billing.
● Managed insurance claims processing and ensured HIPAA compliance.
● Acted as liaison between patients, medical staff, and billing departments.
● Recognized for professionalism, discretion, and ability to multitask in fast-paced environments. Assistant Store Manager, KITH
● Supported daily retail operations, trained new hires, and supervised a team of sales associates.
● Helped implement visual merchandising strategies and achieved sales goals consistently.
● Provided elevated customer service in a high-volume, luxury fashion environment.
● Improved overall store sales by 25% year-over-year through upselling strategies and staff development.
Personal Assistant, Schweiger Dermatology Group
● Managed daily scheduling, coordinated patient appointments, and supported clinical needs.
● Handled confidential patient information and maintained efficient office workflow.
● Prioritized daily tasks, ensuring seamless execution of appointments patient interactions, and deadlines for the day.
● Drafted and responded to emails, phone inquiries, and messages on behalf of the doctor. Education
Hostos Community College
2021
References
Marilin Sierra 347-***-****
Shania Ger 718-***-****
Patrick Cruz 845-***-****
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