Network Administrator with Cisco Expertise and Infrastructure

Teiah Bennett

*************@*****.*** /cell phone: 214-***-****

Summary

Network Administrator with over 8 years’ experience in IT infrastructure management and technical support. Proven expertise in configuring and maintaining complex networks using Cisco technology, monitoring network performance, and troubleshooting advanced connectivity issues. Successfully implemented infrastructure updates that enhanced network efficiency. Committed to delivering innovative solutions and training to improve team effectiveness, ready to contribute technical proficiency to meet organizational objectives.

Work Experience

Network Administrator, Madix Inc.

10/2021-Present

Responsible for installing, configuring, maintaining and securing the organization’s network infrastructure, which encompasses LANs, WANs, routers, Cisco switches, and firewalls.

Conduct VLAN and trunk checks, configure switches, and modify ports, and VLANs.

Oversee infrastructure management by installing and maintaining network hardware, software, and cabling for routers, switches, and firewalls.

Monitor network health and security, applying updates and patches to optimize performance and efficiency.

Diagnose network connectivity problems and system failures, provide support, and training end users as necessary.

Secure network upgrades, evaluate network capacity, and document network efficiency reports.

Manage IP address conflicts and resolve DNS issues along with Wi-Fi problems, focusing on Level 2/3 issues on the OSI model, including firewall and ACL blocks.

Utilizing the ticketing system, JIRA, for efficient workflow management.

Configure the data center by replacing Cisco 2960/9200 switches with Aruba CX 6300 switches, including racking, and cabling management and conducting post-installation testing.

Travel on some occasions to sites that are not within the Terrell site.

Rotate page within department for afterhours.

Troubleshoot phone lines and resetting phones.

Work with Cisco Management to change or update phones numbers and/or add names within the system.

Senior Analyst / Epic, Parkland Memorial Hospital

8/2014 – 10/2021

Delivered advanced technical support by resolving complex hardware, software and network issues.

Acted as the senior-level contact for unresolved issues escalated from Tier 1 support.

Configured/ or setup users access to DUO, Cisco AnyConnect, Global Protect for VPN into the organization system.

Conducted system maintenance by installing, configuring, and optimizing IT infrastructure, including mobile devices and setting up users access in access control in Active Directory.

Provided mentorship and leadership by training new hires, guiding junior technicians, and enhancing team workflow within the department.

Updated and created documentation for Knowledge Base articles, standing operations procedures, and incident reports.

Monitored service desk KPIs to ensure compliance with SLAs.

Utilized ticketing system, ServiceNow, to track and manage tickets and support requests.

Senior Helpdesk Analyst - Fujitsu

8/2004-6/2013

Provided support for POS system.

Troubleshoot office computers, cash registers, scanners, credit card machines and network issues.

Coordinated technicians go onsite and troubleshoot equipment and/or replace equipment.

Utilized ticket system to track tickets.

Education

MBA Strategic Leadership – Amberton University

Bachelor’s Computer Information Systems, CIS – DeVry University

Certificates

DataClear

ITIL4

Epic Cadence

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