Compassionate Administrative Assistant with Medical Support

Kawana Massey

Warren, MI

************.**@*****.***

+1-810-***-****

Professional Summary

Diligent and compassionate administrative assistant with 4 years of experience providing exceptional care and support to clients in various settings. Proficient in medical receptionist and front desk roles, with expertise in patient care, phlebotomy, and medical records management. Possess a strong background in customer service, administrative experience, and leadership skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Caretaker

Helping Hands-Swartz Creek, MI

February 2023 to October 2025

• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals

• Created personalized care plans for each client based on their individual needs and preferences

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being

• Provided companionship and emotional support to alleviate feelings of loneliness or isolation

• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation

• Managed medical appointments and transportation arrangements for clients as needed

• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care

• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor

• Documented daily observations including changes in behavior or health conditions

• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help

• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition

• Assisted with financial management tasks such as bill payment or budgeting when requested

• Demonstrated flexibility in scheduling to accommodate changing needs of clients

• Collaborated with other caregivers in a team environment to provide comprehensive care for clients Medical Receptionist/Front Desk/phlebotomists/trainer BioLife Plasma Services-Flint, MI

July 2019 to February 2023

• Obtained patient vitals

• Scheduled patient appointments

• Performed patient assessments

• Assisted doctor with in-office procedures

• Performed blood draws

•

Medical Assistant

CSL Plasma-Flint, MI

December 2020 to June 2022

• Obtained patient vitals

• Scheduled patient appointments

• Performed patient assessments

• Assisted doctor with in-office procedures

• Performed blood draws

Loading Dock Worker

Universal Logistics Group-Flint, MI

March 2019 to February 2022

• Scanned parts for G.M. Load and unload trucks

Assistant Manager

Popeye's Restaurants-Flint, MI

January 2015 to October 2019

Open and close the store, run a tight shift, make schedule, deposit cash and count safe Education

High school diploma or GED

Trade school

12

Skills

• Store maintenance

• Customer service

• Patient interaction

• Front desk

• Office experience

• Administrative experience

• Office cleaning

• Microsoft Outlook

• HVAC

• Operations management

• Financial transaction processing

• Medical office experience

• 5G

• In-person customer service

• High-end sales

• Jewelry sales

• Medical software

• Sanitation

• Growing experience

• Outbound sales

• 10 key typing

• Forklift

• Anatomy Knowledge

• Anatomy knowledge

• Event planning

• Documentation review

• Barista experience

• Hotel experience

• Negotiation

• Succession planning

• Vendor-managed inventory (VMI)

• Marketing

• Hi-Lo

• Financial analysis

• Retail industry recruitment

• Merchandising

• Visual merchandising

• Staff scheduling

• Restaurant management

• Conflict management

• Inventory management software

• Computer Skills

• Grocery store

• Accounting

• Accounting software

• Production planning

• Stocking

• Cycle counting inventory management

• Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (21-50 sessions)

• Office management

• Customer service management

• Payroll

• Vital signs

• Clerical experience

• Warm calling

• Host/hostess experience

• Merchandising display arrangement

• Store management

• Pricing

• Cash handling

• Windows

• Training & development

• Sales revenue tracking

• Team management

• Sheet metal

• Telecommunication

• Upselling

• Machine operation

• Events management

• Phone communication

• Employee evaluation

• Body waxing

• Retail sales

• Leadership

• Filing

• Phlebotomy

• Team leadership

• Quality inspection

• Technical writing

• Customer support experience within retail industry

• Residential cleaning

• Client interaction via phone calls

• Fashion styling

• Janitorial experience

• Window cleaning

• Guest services

• Sales

• Assisted living

• Strategic promotions

• QuickBooks

• Medical Office Experience

• Customer communication

• Medical records

• Property management

• Quality control

• Grammar Experience

• Organizational skills

• Benefits and compensation experience within retail

• Performance management

• Team building

• Vital Signs

• Greeting customers

• Mechanical knowledge

• Windows 98

• Pizza experience

• Clean workspace maintenance

• Retail emergency response

• Hospital Experience

• CRM software

• Packaging

• Computer literacy

• Medical Scheduling

• Communication skills

• New hire orientation

• Clerical Experience

• Caregiving

• Microsoft Office

• Policy & process development

• Social media marketing

• Bookkeeping

• Working with people with developmental disabilities

• Outpatient

• POS systems

• Wireless sales

• In-person patient registration

• Managing hospitality operations budgets

• Memory care

• Direct sales

• Financial operations management

• Safety management within retail industry

• Phone inquiries

• Human resources

• Mobile devices

• Food service

• Store opening procedures

• Customer complaint resolution

• Social media management

• Guest relations

• Dispatching

• Employment & labor law

• Productivity software

• Task prioritization

• Business financial process improvement

• Employee retention

• Operating systems

• Hotel management

• Epic

• Recruiting

• Loyalty programs

• Decision making

• Cooking

• Team motivation (leadership skill)

• Senior leadership

• Customer satisfaction tracking

• Payroll management

• Product demos

• Data collection

• Patient Care

• Assistant manager experience

• Adobe Dreamweaver

• Fair Housing regulations

• Factory

• Microsoft Excel

• Data entry

• Stakeholder relationship building

• Manufacturing facility

• Plastics injection molding

• Resident's rights

• Onboarding process management

• Operational management

• Sales growth tracking

• Training

• Custodial experience

• Quick service & fast food restaurant

• Demand planning

• Average order value (success metric)

• Customer lifetime value tracking

• Cash register

• Manufacturing

• Sales forecasts

• Inventory demand forecasting

• Load & unload

• Food safety

• Canva

• Computer skills

• Biological hazards

• Inventory control

• Team development

• EMR systems

• Inside sales

• POS

• Medical Billing

• Culinary experience

• CPT coding

• Sales conversion rate (success metric)

• Processing cash transactions

• Performance evaluation

• Inventory management

• Shipping & receiving

• Technology management

• General management

• Word processing

• Restaurant experience

• Shift management

• English

• Health insurance co-pays

• Customer inquiry handling

• Multitasking

• Sports coaching

• Telemarketing

• Performance Improvement (PI)

• Healthcare management

• Safe work practices

• Store layout management

• Medical receptionist

• Increasing revenue

• Microsoft Word

• Working with people with disabilities

• Prospecting

• Hospitality

• Attention to detail

• Customer satisfaction improvement

• Biomedical waste

• Phone etiquette

• Cleaning

• Barcode scanning for logistics

• Childcare

• Inventory turnover analysis

• Fashion retail

• Outbound calling

• First aid

• Customer support

• Retail industry sales team management

• Staff development

• Just-in-Time

• Employee scheduling software

• Geriatrics

• Time management

• Senior care

• Insurance Verification

• Sales management

• Store closing procedures

• Retail management - Retail management experience (16-20 years)

• Retail marketing campaigns

• Workforce planning strategy

• Sales support

• Patient observation

• Writing skills

• Continuous improvement

• Phone answering

• Basic math

• Handling customer inquiries

• Managerial strategic planning

• Grassroots community outreach

• Management

• Microsoft Powerpoint

• Budget management

• Working with geriatric patients

• Hand tools

• Pediatrics

• Medical Records

• Retail sales transactions

• Floor buffing

• Managing hospitality teams

• Carpet cleaning

• Overseeing daily hotel operations

• Appointment scheduling

• Transcription

• Typing

• Assembly

• Care plans

• Fine dining experience

• Cosmetology

• Hospital experience

• Machining

• Microsoft Access

• Managing budgets in a finance role

• Client services

• Financial management

• Coffee shop

• Product management

• Floor care

• Sales goal setting

• Computer operation

• Retail math

• Analysis skills

Languages

• Spanish

Certifications and Licenses

Computer certificate

January 2000 to Present

ServSafe

Food Safety Certification

Certified Medical Assistant

Food Handler Certification

March 2019 to September 2024

Driver's License

EMT Certification

Pallet Jack Certification

Hoisting License

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