Customer Service Specialist with Leadership Focus
Resume:
Aiesha Howlett
Jackson, MS *****
**********@*****.***
PROFESSIONAL SUMMARY: Aiming to utilize my in-depth knowledge of customer satisfaction to effectively fill a position at your location
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
DCFS - Remote
February 2023 to Present
• Meet or exceed established targets and key performance indicators.
• Collaborate with your team members and help one another learn and grow.
• Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
• Respond to customer inquiries with knowledgeable, well thought out answers.
• Deepen and retain member relationships through engaging conversations.
• Experience working with benefit brokers and administering competitive benefit packages
• Great communication skills including probing, active listening, facilitating discussions, and presenting ideas to groups; empathetic and understanding
• Ability to effectively translate complex concepts into clear and effective messages
• Analytical mindset; approach problems from an inquisitive perspective
• Comfortable with change and working in a fast-paced environment; able to work well under pressure with limited direction
• Possess a progressive and productive positive attitude; ability to accept constructive feedback and adjust your approach
• Team-oriented and collaborative; enjoys and ready to wear many hats
• Proactive and solutions-oriented; hands-on approach
• Familiarity with HRIS/People Technology, preferably Workday
• Strong project management skills; ability to manage multiple projects and requests
• Strong senses of urgency and humor, ideally in equal doses Merchandising Assistant Store Manager
Dollar Tree - Jackson, MS
September 2022 to March 2023
• Assist customers with issues and concerns they are experiencing during the use of the product and/ or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services Catering Manager
NEWCO DINING - Jackson, MS
November 2019 to May 2022
Build/maintain positive relationships with local vendors and businesses to increase referrals Created and developed marketing and promotional materials and programs to increase sales and revenue
Partnering with clients in providing a customized experience and structured planning process including room set-up, audio-visual and catering requirements Responsible for all social catering, wedding sales, and wedding blocks including Bar/Bat Mitzvahs, Wedding Receptions,
Ceremonies and Rehearsal Dinners, Birthdays, Anniversaries, Non- For Profit, School Functions, Proms, Family Gatherings, and Quincenearas
Responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees
Supervised the operations for special event venues while ensuring that all policies and procedures are followed
Assistant Manager
SONIC DRIVE IN - Pearl, MS
June 2018 to October 2021
Analyze sales and labor numbers throughout each day enabling decisive forecasting skills during daily operations
Balanced cash drawers and safes at the end of each shift Provided a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Responsible for ensuring product availability through the use of projection tools and leads the shift to achieve fast, friendly service with great product quality in a clean surrounding Worked with both staff and customers to provide a positive, safe dining experience Shift Leader
PIZZA HUT - Jackson, MS
August 2014 to May 2019
Coach and train Guest Services Standards and assist with all guest's needs, responding to questions, resolve issues, and offer sales suggestions
Confirm sufficient supplies are ready and available to last the entire shift Control variable costs such as food and beverage, labor, repair and maintenance Develop and coach current employees for optimal guest experience Enforce company standards and rules on daily basis. (attendance, proper uniform, training, and more) Ensure all purchases are properly tendered into the register system Inventory and ordering for front office operations Cashier
CAPTAIN DS - Jackson, MS
June 2009 to April 2014
Perform opening and closing duties according to established side work Maintain a friendly and warm demeanor at all times Greet and seat guests at appropriate tables in a timely manner Ensure overall guest satisfaction
Able to maintain confidentiality of information
Able to cross-train in other hotel related areas
Education
HIGH SCHOOL DIPLOMA
August 2006 to May 2010
Skills
• Restaurant Experience
• English
• Restaurant Management
• Bartending
• Upselling
• Profit & Loss
• Training & development
• Supervising experience
• Planograms
• Assistant Manager Experience
• Store management
• Customer service
• Communication skills
• Kitchen Management Experience
• Sales
• Crisis intervention (2 years)
• Banquet experience
• Cash handling
• Communication skills
• Merchandising Management Guest relations
• Strong computer skills
• Fast casual experience
• Microsoft Excel
• Oral and written communication
• Sales
• Microsoft Office
• Microsoft Outlook
• Basic math
• Computer skills
• Communication skills
• Retail math
• Hospitality
• Front desk
• Phone etiquette
• Guest services
• Upselling
• Customer service
• Shift management
• Cash register
• Cash handling
• Clerical experience
• Cold calling
• POS
• Typing
Certifications and Licenses
ServSafe
Driver's License
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