Catastrophe Claims handler

GREGORY FISHER

Dallas–Fort Worth, TX

469-***-**** ️ ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused claims professional with 6+ years of catastrophe claims experience and a strong background in customer service and team leadership. Proven ability to manage high-volume claims, explain complex coverage decisions, issue accurate payments, and resolve escalated issues while maintaining compliance and service standards. Seeking to bring claims expertise and a customer-first mindset to GEICO.

PROFESSIONAL EXPERIENCE

Centerline — Dallas–Fort Worth, TX

Material Support / Driver May 2024 – Present

Deliver materials across multiple job sites while meeting strict schedules

Work independently to ensure accuracy, reliability, and professionalism

Support field teams by preventing delays through timely deliveries

Pilot Catastrophe — Fort Worth, TX

Agent Advocate Apr 2023 – Nov 2023

Managed catastrophe claims from first contact through settlement

Explained coverage, claim decisions, and payments clearly to policyholders

Issued accurate payments to customers and lien-holders

Maintained detailed documentation and timely follow-ups

Team Lead Apr 2018 – Jan 2023

Led teams handling high-volume catastrophe claims

Trained and coached staff on claims handling and customer communication

Resolved escalated and complex claims to ensure timely outcomes

Monitored quality, productivity, and compliance standards

Catastrophe Management Solutions — Coppell, TX

Claims Processor / Team Lead Sep 2017 – Mar 2018

Processed catastrophe claims and issued payments accurately

Followed up on missing or incomplete documentation

Supported team members during peak claim volumes

City of Dallas — Dallas, TX

Customer Service Representative Dec 2013 – Aug 2017

Provided customer service support in a high-volume public service environment

Responded to inquiries, resolved issues, and documented service requests

Maintained confidentiality and compliance with city policies and procedures

Delivered professional, solution-focused service under strict guidelines

Centre for Neuro Skills — Irving, TX

Rehabilitation Technician / Driver May 2011 – Dec 2013

Assisted patients with daily living activities and transportation

Maintained professionalism, safety, and confidentiality

EDUCATION

Lynnwood High School — Diploma

CORE SKILLS

Claims Handling • Catastrophe Claims • Customer Advocacy • Conflict Resolution

Clear Communication • Documentation • Attention to Detail • Time Management

Team Leadership • High-Volume Workloads • Compliance • Adaptability

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