Administrative & Customer Service Professional
Resume:
Marina Morales
Sugar Land, TX 210-***-**** ***********@*****.***
Professional Summary
Detail-oriented Administrative and Customer Service Professional with 10+ years of experience in healthcare and client services. Strong background in data entry, insurance verification, patient intake, and high-volume customer support. Proven ability to manage confidential information, meet productivity metrics, and communicate effectively in remote environments. Seeking a work-from-home role in Data Entry, Customer Service Representative, or Medical Front Office support. Core Skills
Data Entry & Documentation Accuracy
Customer Service & Call Center Support (Inbound/Outbound) Medical Front Office Operations
Insurance Verification & Eligibility (Medicaid/Medicare) Patient Intake, Registration & Scheduling
Electronic Medical Records (EMR/EHR)
Referrals & Prior Authorizations
HIPAA & Confidentiality Compliance
High-Volume Phone & Email Communication
Time Management & Multitasking
Microsoft Office (Word, Excel, Outlook)
CRM & Case Management Systems
Professional Experience
HCA Parallon – Medicaid Eligibility Specialist
July 2024 – Present Webster, TX - Screen uninsured and underinsured patients for Medicaid and government assistance programs - Pull daily hospital census to identify eligible patients for financial assistance - Verify and update patient demographics and insurance information with high accuracy - Document eligibility determinations in hospital systems while maintaining HIPAA compliance - Communicate clearly with patients and internal teams via phone and electronic systems
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Dr. Ana M. Delgado – Front Desk Receptionist
May 2023 – June 2024 - Managed front desk operations including patient check-in/check-out and appointment scheduling - Answered multi-line phones and provided professional, compassionate customer service - Verified insurance benefits, collected copays/deductibles, and assisted with referrals - Coordinated radiology appointments and communicated instructions to patients - Entered and maintained accurate patient records within EMR systems
Claybourne Frakes – Client Service Representative
September 2020 – April 2022 San Antonio, TX - Handled high-volume inbound calls and directed clients to appropriate personnel - Processed new client onboarding paperwork and maintained confidential records - Posted large cash journals, processed ACH transactions, and ensured account accuracy - Prepared and distributed monthly and quarterly client statements - Provided timely follow-up and issue resolution to support client satisfaction
San Antonio Premier Internal Medicine – Office Manager August 2014 – March 2020 San Antonio, TX - Oversaw daily administrative and front desk operations for a busy internal medicine practice - Scheduled appointments, verified insurance, and managed referrals and authorizations - Processed patient paperwork, data entry, and daily financial deposits - Maintained organized medical records and ensured HIPAA compliance - Served as primary point of contact for patients, providers, and external partners
Education
South Texas Medical Training Center – Medical Office Specialist San Benito, TX
Victoria High School – Diploma
Victoria, TX
Remote Readiness Highlights
Strong data entry speed and attention to detail
Experienced in phone-based, system-driven workflows Excellent written and verbal customer communication Comfortable working independently in remote settings Proven reliability, confidentiality, and accuracy
Able to meet daily productivity and quality metrics
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