Customer Service Leader with Retail Ops Experience

** * ********** ****, *******, US, ***** *

*************@*******.*** * 601-***-****

SUSAN WASHINGTON

Customer Service Representative

PROFESSIONAL SUMMARY

Iam seeking employment with a company where I can use my talent and skills to grow and expand the company objectives, and

to pursue a challenging career that utilizes the skills and abilities that I have acquired through my experiences.

EMPLOYMENT HISTORY

SHIFT MANAGER Apr 2017 - Dec 2024

Burger King Natchez MS Natchez, MS

* Positioning Shift Manger

* Manage shift

* Counting Cash Register

* Counting Safe

* Bank Store Deposits

* Adjusting Schedules When Needed

* Opening Store

* Save Labor

* Solving Customers Issues

PROMOTIONAL SUPERVISOR Apr 2007 - Jun 2014

Magna Rewards Jamaica Jamaica

* Organizing company promotional events

* Recruiting Staff for promotional events

* Signing Promotional Staff time sheet

* Filed company important documents

STORE MANAGER Feb 2001 - Mar 2007

NaT’S FASHION

* Recruiting, training, supervising and appraising staff

* Managing budget

* Ensures availability of merchandise and services by approving contracts; maintaining inventories

* Formulating pricing policies by reviewing merchandising activities: determining additional needed sales promotion;

authorizing clearance sales; studying trend

* Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating

corrective action

* Completes store operational requirements by scheduling and assigning employees; following up on work result

* Identified current and future customer requirements by establishing rapport with potential and actual customers and other

persons in a position to understand service requirements

* Open and close store

CUSTOMER SERVICE REPRESENTATIVE Jan 2024 - Present

Loss Prevention Services Natchez,Ms

EDUCATION

DIPLOMA

Denham Town High School

Major: Cosmetology

Minor: General Studies

University of Technology Jamaica

Major: Business Management

SKILLS

Management, Communication, Dependability, Organization, Technical Skills, Multitasking, Initiative and Problem-Solving,

Interpersonal Skills.

Contact this candidate