Experienced Customer Service & Medical Insurance Specialist
Resume:
Janithan “Jan” Collier
**** ***** ****** **** *****, FL. 33634
**********@*******.***
PROFESSIONAL EXPERIENCE
Adecco
Customer Service Representative
November 2020 – December 2021
• Helped the customers place order and let them know when the order would arrive.
• Maintained minimum standards of productivity and quality
• Provided QA to ensure that the correct information is entered into the system
• Assisted with any other clerical or administrative duties as advised by management
*Took personal time off*
Carecentrix
Customer Service Representative
November 2011 – March 2015
• Called insurance companies and made sure the procedures or equipment was covered under he plan, when the insurance began, and the end date of the policy.
• Authorized a referral or approval from insurance companies for an item or procedure.
• Found providers that were able to take on the task at hand, such as home health nursing care, c-pap machines, limbs, etc.
• Provided an Approval from Carecentrix with a reference number to the work done in a timely manner. Coresource
Claims Adjuster
April 1999 – August 2011
• Reviewed and adjudicated medical insurance claims correctly for Orlando Hospital employees, Protection One Alarm Company, and Westar Energy employee claims, such as: hospital visits, doctor visits, medical equipment, and some medications.
• Spoke with the patient and provider when additional information was requested or to provide explanation of a (COB) coordination of benefit.
Extended Experience
Managed Doctor’s office for 10 years with 4 employees. I’m also good with Medical Terminology, ICD9 coding, I also have expertise with excel spread sheets, 10 key by touch.
Education:
Manual High School - Diploma
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