Pharmacy Technician with 10 Years Experience

Hello

I’m Monique Williams

Dallas, Tx *****

469-***-****

****.*********@*****.***

Experience

November 2025 - January 2025

Healthcare Support Staffing, OptumRX - Inbound Pharmacy Technician

● Review, interpret, and input member requests for transfers

● Notify pharmacist of relevant clinical information gathered during calls to provider or member

● Contact members, pharmacies and providers when needed

July 2024 - Feb 2025

Walgreens, store 11645 - Pharmacy Technician

● handle 20-40 calls/day (Inbound and outbound)

● Collaborate with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients

April 2024 - July 2024

BCForward staffing, CarelonRx - Call Center Pharmacy Technician

● Answer an average of 75 calls and uphold professionalism with members and reps

● Process refills, cancel orders, update member information, submit renewal requests, etc.

● Work after-call cases - average of 50 cases per day (required 20 per day)

December 2014 - January 2024

Kearney Park Pharmacy, Mesquite, TX - Lead Pharmacy Technician

● Managed daily operations of the pharmacy, including processing, scheduling, and inventory control

● Performed data entry for patient profiles, billing information and prescriptions into the pharmacy software system

● Monitored staff performance and provided feedback to ensure quality customer service Education

May 2013 - February 2014

Remington College, Garland, Tx - Pharmacy Technician DIploma

Class of 2013

Mesquite Academy, Mesquite, TX - High School Diploma

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