Operations & Quality Assurance Professional Seeking New Path

Jackson Rowan

PROFESSIONAL SUMMARY

Detail-oriented operations and quality assurance professional with a Bachelor’s degree in Business Administration and over five years of experience supporting compliance, documentation, and cross-functional coordination across manufacturing and environmental services organizations. Proven ability to manage order accuracy, regulatory reporting, and standardized paperwork processes while collaborating with production, logistics, engineering, and customer-facing teams. Strong background in quality audits, process improvement, and maintaining detailed records to support operational efficiency and corporate accountability. Highly organized, communicative, and adaptable, with a strong desire to transition into a computer-based corporate role where analytical skills, customer support, and operational excellence drive business results.

Work Experience

Quality Control Specialist – SPX Technologies / TAMCO August 2025 – Present

●Conduct quality assurance reviews on commercial HVAC components to ensure all customer orders meet company standards and engineering specifications prior to shipment.

●Verify order details including lot numbers, material specifications, dimensions, and assembly accuracy to ensure complete and correct fulfillment.

●Review packaging and labeling for accuracy and consistency, confirming products are properly prepared for shipping and handling.

●Maintain detailed inspection documentation using standardized quality procedures, including photo records for internal tracking and customer reporting.

●Prepare confirmation communications with internal stakeholders and external customers to validate order accuracy, inspection completion, and shipment readiness.

●Partner with production, logistics, and quality teams to resolve discrepancies, support corrective actions, and maintain high service standards.

●Follow established paperwork procedures to ensure traceability, compliance, and accurate recordkeeping throughout the fulfillment process.

●Contribute to a professional, organized workplace aligned with company safety, quality, and operational policies.

Quality Control Auditor – Promus Engineering / Nexus Eco-Services May 2024 – April 2025

●Supported environmental compliance initiatives by conducting quality audits on construction and remediation projects to ensure alignment with regulatory requirements, company standards, and project guidelines.

●Monitored operational processes to confirm adherence to approved designs, environmental regulations, and safety protocols, helping maintain consistent project quality and accountability.

●Prepared detailed compliance documentation and audit reports, providing clear records for internal stakeholders, regulatory agencies, and client review.

●Partnered with project managers, engineers, and contractors to communicate findings, resolve non-conformances, and implement corrective action plans.

●Maintained accurate environmental monitoring records, including quarterly reporting across multiple sites, supporting regulatory compliance and performance tracking.

●Assisted with incident response and issue resolution, coordinating with internal teams to minimize operational disruptions and maintain environmental standards.

●Followed structured project procedures and documentation workflows to ensure traceability, compliance, and alignment with corporate environmental objectives.

Gas Technician – Waste Management Dec 2019 – Apr 2024 Moody, AL

●Supported environmental compliance and operational performance initiatives by monitoring gas collection systems across multiple sites to ensure alignment with regulatory standards and internal benchmarks.

●Coordinated with engineers, contractors, and internal stakeholders to support infrastructure projects and continuous operational improvements.

●Conducted routine system evaluations, identifying performance gaps and implementing corrective actions to optimize efficiency and reliability.

●Managed monitoring and maintenance activities across three landfill locations, ensuring consistent service levels and adherence to corporate environmental objectives.

●Prepared detailed performance and compliance documentation, contributing to regulatory reporting, internal audits, and operational transparency.

●Followed structured maintenance and safety procedures while maintaining accurate records to support asset tracking and compliance requirements.

●Supported project execution by assisting with system modifications and installations in accordance with approved specifications, timelines, and quality standards.

Infantryman, US Army, Mar 2019 Oct 2019, Columbus, GA

●Offering tactical and technical guidance to help subordinates navigate highly stressful military situations.

●Contributed to regular drills to help fellow soldiers maintain combat readiness and team preparedness for diverse situations.

● Stored and maintained infantry rifles, machine guns and mines for combat use. Helped mobilize weapons and vehicles to support troops and meet field mission objectives.

●Medically Discharged after completion of basic training.

Warehouse Packer, Cherokee Distributing, Sep 2018 Apr 2019, Knoxville, TN

● Maintained good housekeeping practices and observed safety program requirements in a fast-paced environment.

●Lifted loads weighing as much as 100 pounds and placed in shipping boxes.

● Received and sorted incoming shipments of goods, verified load details, and staged for movement to different warehouse locations.

●Followed written and verbal instructions to prioritize work and meet daily demands.

EDUCATION

Bachelor of Science, Business Administration -

Southern New Hampshire University Hooksett, NH. February 2025

Associate of Science, Business Administration Southern New Hampshire University Hooksett, NH May 2023

Jackson Rowan Bachelors Degree.pdf

Skills

● Regulatory Compliance & Documentation Management

● Audit Reporting & Process Improvement

● Cross-Functional Collaboration (Operations, Logistics, Engineering, Customer Teams)

● Stakeholder Communication & Professional Correspondence

● Project Documentation & Standard Operating Procedures (SOPs)

● Shipping, Handling & Fulfillment Verification

● Records Management & Data Accuracy

● Inventory Coordination & Warehouse Operations

● Issue Resolution & Corrective Action Support

● Operational Performance Tracking & Reporting

● Environmental Compliance Monitoring

● Certified Quality Auditing (CQA)

● Risk Awareness & Safety Compliance

● Time Management, Organization & Attention to Detail

● Tactical Planning & Leadership (Military Experience)

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